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Virtual IOT Box Service Issues

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Aaron Colyn

Fresh subscription to Odoo this week to kick our old POS company to the curb. Trying to adapt our current equipment by way of adding a virtual IOT Box on a main FOH Desktop PC running windows 10. 

Installing the Odoo 18 IOT service goes smooth and once installed I am able to see the homepage at localhost:8069. When I go to connect it to my database, I get an odoo spinning wheel that never goes away. Restarting the service using task manager doesn't correct anything. Neither does a reboot. If I re-install I can get to the IOT Box homepage at localhost:8069 again but it will end up doing the same thing when I go to connect the database. 


Just trying to get the virtual IOT box service running properly on that desktop computer so we can continue with migrating our operations over to odoo. 

Any help with this would be great. 

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Odiware Technologies
Best Answer

ou're on the right track using the Virtual IoT Box for Odoo 18. That spinning wheel issue when connecting the IoT Box to your Odoo database usually means there's a communication problem between the IoT service and Odoo’s backend.

Here’s how to fix it:

✅ Step-by-step to connect the Virtual IoT Box on Windows:

  1. Check Odoo Version Compatibility:
    • Make sure your main Odoo instance (SaaS or self-hosted) is version 18, same as the IoT Box image.
  2. Access the IoT Box UI:
    • Go to http://localhost:8069.
    • If you see the IoT dashboard, it’s running fine locally.
  3. Enable IoT in your Odoo DB:
    • Go to Settings > General Settings in your main Odoo instance.
    • Scroll down and activate IoT Box.
    • Enter the local IP of the FOH desktop or http://localhost:8069.
  4. Check Firewall & Network Access:
    • Make sure your Windows Firewall or antivirus is not blocking ports 8069 or the IoT service.
    • If your Odoo instance is in the cloud, ensure the IoT Box can reach it and vice versa.
  5. Update Your Hosts File (if needed):
    • If using localhost, try switching to your actual local IP (e.g. http://192.168.1.100:8069) and update your DNS/hosts accordingly.
    • Some Odoo cloud deployments don’t respond well to localhost.
  6. Open the IoT Box Logs for Errors:
    • On Windows, go to the IoT installation folder and look for iotbox.log or check the Windows Event Viewer under the service name.
    • Look for connection timeout or proxy errors.
  7. As a workaround (if stuck):
    • Run IoT Box in a Docker container or on a Raspberry Pi (Odoo's original target for the IoT image) if you want to avoid Windows network issues.

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