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In some cases, customers ask to deliver an order in multiple addresses. Before version 18, the workaround was to create backorders. The problem with this was that backorders could only be created when validating prior deliveries which worked fine if the customer asked us to deliver the rest of the order to another address after a part of the delivery was already done but if the customer asked us to deliver to multiple addresses before starting our delivery process we needed to create x number of backorders by validating deliveries that weren't delivered yet. This wasn't optimal since the deliveries of the order didn't reflect their real status which led to difficulties with the logistics of the delivery as well as confusion with other departments such as sales and accounting (for example when invoicing policy was set to delivered quantities). 


Now, in version 18 we can quickly split the delivery of an order without validating prior deliveries. In shorter words, we can create backorders without validating prior orders. Here is how to do it:


Before everything, it is ideal to add multiple delivery addresses to our customer. If not, we could also created them directly on the delivery form.

Once we confirm our sales order we will click the delivery smart button in order to plan the multiple delivery orders:

We are going to set the delivery address, the scheduled date, and the quantity that we are going to deliver. We will not be able to split the order if the quantity is the same as the demand.

After clicking in the split button, the demand will change to the established quantity and a backorder will be created and linked in the chatter:

After repeating this process for all the planned deliveries of the order, we will have an excellent overview of how many deliveries we are going to make, to what addresses, in how many days and an exact status of each of them:



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hello 


Plan Deliveries:

  • Set the delivery address, scheduled date, and quantity for each delivery.
  • Ensure the quantity allocated is less than the total demand to enable splitting.

Split the Delivery:

  • Use the Split button to adjust the demand and create backorders.
  • The changes will be reflected in the chatter and linked to the main order.





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