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We use two step delivery (pick + ship) and we noticed that on last 10 days part of the sales order doesn't have pick (about 1/5th of orders)? When it it missing it behaves like one step delivery. We use Odoo 14 Enterprise.

Any ideas what could cause it?

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You may want to check if the 2 step route has been applied to product, product categories and / or sales order lines (inventory>configuration >warehouse >routes) and all the applicable products and categories have been included, if applied on sales order lines validate if the route is being selected prior to confirming the SO

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