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posrefundrefunds
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Rene Theriault

Hi,

I use Odoo v11.  I searched how tro refund a product in Odoo POS and found everywhere that it's simple as clicking on the +/- button.  But when I only have a 2.99$ product to refund, and nothing else oon the invoice, when I click on the +/-, it put the product price 0.00$ and not -2.99$.

Do i miss something?

Thanks!

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Cybrosys Techno Solutions Pvt.Ltd
Best Answer

Hi,

For the refunding purpose, you may just only click the +/- button, that's why you are getting 0

What you have to do is, If  a product is selected in the cart,




Click the  +/- button

Then you have to enter the number of quantity to return, just click 1, then the cart will be like this




Hope this is what you are looking for.

Thanks

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Rene Theriault
Author Best Answer

Thank you very much,

It was the information that I did'nt understood.  It work very well scanning the product, pressing +/- and enterint 1 qty.

Thanks again!

Rene

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vishalratani
Best Answer

Check if you are doing +/- on the Qty So the qty will be -ve and the price will still be the price of product (2.99).

Another way of doing a refund outside of PoS screen is go to the order form view (Orders from menu)  and click on Return products.

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