Skip to Content
This question has been flagged
emailhelpdeskoutgoingmailserver
1 Reply
2163 Views
Avatar
Kevin Destrée

Hello,


Emails from the helpdesk are being sent and delivered correctly. 

However, only the automatic mails are listed in "Settings > Technical > Email > Email". The ones that are sent when adding messages in a ticket are not listed there. 


Is there a reason why it is missing. Is there a way to configure all outgoing mails to be listed there ?


(Note that we are using our own SMTP server)


Thank you in advance for your help.

Avatar
Discard
Avatar
Manish Bohra
Best Answer

Hello Kevin,

For this you need to enable the debug mode. 

Go to Setting --> Technical --> Email Template --> Open respective email template and change Auto Delete --> False.


Thanks

Avatar
Discard
Related Posts Replies Views Activity
Helpdesk Ticket automatic customer assignment V17
email helpdesk v17
Avatar
Avatar
1
Oct 24
1738
Sending automatic emails to internal team members when the ticket move stages Solved
email helpdesk automatic_email
Avatar
Avatar
Avatar
3
Jul 24
1851
configure multiple email domains to send and receive emails
email helpdesk odoo16features
Avatar
0
Sep 24
1582
In Help Desk, how to change the teams' email address's domain ? Solved
domain email helpdesk
Avatar
Avatar
1
Sep 23
3129
Helpdesk: Create ticket in team B via email from team A
email helpdesk odoo13.0
Avatar
Avatar
1
Nov 23
2238