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Kevin Destrée

Hello,


Emails from the helpdesk are being sent and delivered correctly. 

However, only the automatic mails are listed in "Settings > Technical > Email > Email". The ones that are sent when adding messages in a ticket are not listed there. 


Is there a reason why it is missing. Is there a way to configure all outgoing mails to be listed there ?


(Note that we are using our own SMTP server)


Thank you in advance for your help.

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Manish Bohra
Best Answer

Hello Kevin,

For this you need to enable the debug mode. 

Go to Setting --> Technical --> Email Template --> Open respective email template and change Auto Delete --> False.


Thanks

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