I have set up my Odoo 12 to have 1 outgoing mail server and 1 incoming mail server. The outgoing mail server is perfectly fine. Email got sent no problem each time.
The incoming mail server is quite strange. I have set it up so that it can connect to the mail address. All of the setting has been done and it can be confirmed. I have also set it up so that each new email will make new record of Helpdesk Ticket. But each time the scheduled fetch is there, nothing happened. The email in the server got marked into read, but nothing is created. No new record whatsoever.
At first I suspected that the the connection is wrong. But then I tried manual fetch when some new email arrived and still marked unread, and then it works as intended. The email got marked to Read and new tickets got created. It seems that the fetch logic works without a problem. The one that doesn't work is the automatic/scheduled fetch.
Has anyone in here face the same thing? Any input or something? Thank you for reading. Any help is greatly appreciated
Hello Nathan. I am experiencing the same problem. Did you ever find the solution?