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Yenthe Van Ginneken

--Yenthe Van Ginneken--
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--Yenthe Van Ginneken--

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Yenthe Van Ginneken
1/4/19, 6:22 AM

Hi Vivek,

The message type is visible (and exportable) right from the mail.message tree view. You can first create a filter to only get messages for the model "helpdesk.ticket":


Then select all items in the treeview for export and be sure to export the fields "Type" and "Subtype". After exporting them you will see all messages related to helpdesk tickets with their type and subtype:


Regards,
Yenthe

2 Comments
Vivek
1/4/19, 6:57 AM

Hi Yenthe, I tried this and yes it export all messages, but in some messages (type notification) content(body) is not visible when export. message content is visible under document(helpdesk.tickt in my case) so I checked the entries in mail.message table but content also not stored in database. how it is visible under the document while its not visible in table, is it stored in any other table ?

Vivek
1/4/19, 7:08 AM

Here's the table view.

select message_type,subtype_id,body from mail_message where res_id=18809;

message_type | subtype_id | body

--------------+------------+----------------------------------------

comment | 2 | <p>Again just testing logs</p>

comment | 2 | <p>Hello testing logs</p>

notification | 2 |

notification | 17 |

notification | 2 |

comment | 1 | <p>109591 Mark Omo ticket created.</p>

notification | 18 |

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