Is there a way to default to sending managers a support ticket when one is created? I know you can select them form the form and send, but I was hoping for an automatic method to catch those who forget. Is there any way to forward an already created ticket to a manager?
When I save this claim, I would like to email the manager with the contents and/or just a link back to the claim. I think this si the only option for creating customer support tickets so I suppose this is the only way.
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|Asked: 12/18/13, 11:29 PM|
|Seen: 1278 times|
|Last updated: 3/16/15, 8:10 AM|