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Automatically email all managers when support tickets are created in v7?

Sean Samborski
on 12/18/13, 11:29 PM 1,381 views

Is there a way to default to sending managers a support ticket when one is created? I know you can select them form the form and send, but I was hoping for an automatic method to catch those who forget. Is there any way to forward an already created ticket to a manager?

EDIT: Support->Claims->Create

When I save this claim, I would like to email the manager with the contents and/or just a link back to the claim. I think this si the only option for creating customer support tickets so I suppose this is the only way.

Hi Sean Samborski, Could you please explain bit more..

on 12/19/13, 1:29 AM
On 12/19/13, 1:47 AM


For this use automated actions,

for on create new record,

set action to send email with object.

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Asked: 12/18/13, 11:29 PM
Seen: 1381 times
Last updated: 3/16/15, 8:10 AM