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Is there a way to default to sending managers a support ticket when one is created? I know you can select them form the form and send, but I was hoping for an automatic method to catch those who forget. Is there any way to forward an already created ticket to a manager?

EDIT: Support->Claims->Create

When I save this claim, I would like to email the manager with the contents and/or just a link back to the claim. I think this si the only option for creating customer support tickets so I suppose this is the only way.

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Hi Sean Samborski, Could you please explain bit more..

Risposta migliore

Use AUTOMATED ACTION OF OPENERP,

For this use automated actions,

for on create new record,

set action to send email with object.

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