Hello.
Sorry if it's a basic question, I'm new to ODOO and to Python. I'm having trouble with automated actions (ODOO 12.0+e-20181025). I created an automated actions, set it to execute python code with the following code: (the logic is to write current datetime into a field when field team_id is == 160)
if model\\\\.helpdesk\\\\.team\\\\.id:
if\\\ record\\\.team_id:
\\\ \\\ \\\ if\\\ record\\\.team_id\\\ ==\\\ 160:
\\\ \\\ \\\ \\\ \\\ \\\ cs_handling_time\\\ =\\\ datetime.datetime.now()
record.write({'x_studio_cs_handling_time': cs_handling_time})
When I update a ticket matching all the conditions, the field cs_handling_time is not updated. If I remove the IF logic, it works just fine. Does pyhton code in odoo's automated actions has a different if logic?
P.S: I input the logic of checking team_id in the python code because I will need multiple team_id, so I cannot put it in the "before update domain" or "apply on" field