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UHUNGHAMA HARRISON

Hello Experts,

I purchased the Manage Sale Promotions in Odoo App by Emipro Technologies Pvt. Ltd from the App community. I tried installing the App on Odoo 10 community edition but it ends with a "MODEL NOT FOUND ERROR". All efforts to contact Emipro Technologies Pvt. Ltd has proved abortive as they are not responding to my mails.  Is there a way of escalating issues like this? so that i can get value from my purchase?.  This is the link to the App.

https://apps.odoo.com/apps/modules/11.0/promotion_ept/

Thanks in Advance for your response

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Niyas Raphy (Walnut IT)
Best Answer

Hi,

The author of the module is responsible for resolving this issue, if it is due to a misconfiguration or any kind of issues. See the vendor guide lines published by odoo recently : https://docs.google.com/document/d/1sCNo5gO6q3KmiBtEmAIOiPqbcNpEzf_hC5XF0YKvK_k/edit#



So if the company is not responding in mail, try to get them over phone call and also patiently wait for two-three working days.


If the communication is still not possible means, have a mail to apps@odoo.com


Thanks

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UHUNGHAMA HARRISON
Author Best Answer

Hello All,
Apparently i needed to raise a support ticket with the vendor. I got a quick response and resolution as soon i as a gave them the details they requested. Thanks Emipro Technologies Pvt. Ltd. Sorry for the miss-up

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