Hi everyone,

I’m encountering a persistent issue with product media images on my Odoo 18 Online Enterprise website, and after exhausting all common solutions, I’m hoping someone here might have additional insights.

❓ The Problem:

• When I upload media images to a product, they appear correctly as thumbnails on the product page.
• However, when clicking on a thumbnail, the image viewer opens blank—the full-size image does not load.
• I’m seeing this JavaScript error in the browser console:

  javascript
  CopyEdit
  TypeError: Cannot read properties of null (reading 'ride')
  at Carousel._maybeEnableCycle...
  

✅ What I’ve Tried:

• ✅ Re-uploaded all media images using file upload and URLs
• ✅ Switched to theme_default to rule out theme-related issues
• ✅ Confirmed all images load fine in the browser (no broken links in the Network tab)
• ✅ Removed all custom CSS and JS
• ✅ Deleted all media and re-added a single clean image
• ✅ Checked that images are showing correctly in the backend
• ✅ Used Studio to check/modify related fields and view structure

Still, the image carousel appears broken—even with a single image and default setup.

🧐 My Questions:

• Is this a known issue in Odoo 18 Online?
• Could this be related to how media images or the image_1920 field are handled in the frontend?
• Are there any extra configuration settings under Website → Configuration → Product Page Extra Fields that could fix this?

If anyone else has experienced this or knows of a workaround, I’d be super grateful for your insights 🙏

Thanks in advance for your support!