Hi everyone,
I’m encountering a persistent issue with product media images on my Odoo 18 Online Enterprise website, and after exhausting all common solutions, I’m hoping someone here might have additional insights.
❓ The Problem:
- When I upload media images to a product, they appear correctly as thumbnails on the product page.
- However, when clicking on a thumbnail, the image viewer opens blank—the full-size image does not load.
-
I’m seeing this JavaScript error in the browser console:
javascript
CopyEdit
TypeError: Cannot read properties of null (reading 'ride') at Carousel._maybeEnableCycle...
✅ What I’ve Tried:
- ✅ Re-uploaded all media images using file upload and URLs
- ✅ Switched to theme_default to rule out theme-related issues
- ✅ Confirmed all images load fine in the browser (no broken links in the Network tab)
- ✅ Removed all custom CSS and JS
- ✅ Deleted all media and re-added a single clean image
- ✅ Checked that images are showing correctly in the backend
- ✅ Used Studio to check/modify related fields and view structure
Still, the image carousel appears broken—even with a single image and default setup.
🧐 My Questions:
- Is this a known issue in Odoo 18 Online?
- Could this be related to how media images or the image_1920 field are handled in the frontend?
- Are there any extra configuration settings under Website → Configuration → Product Page Extra Fields that could fix this?
If anyone else has experienced this or knows of a workaround, I’d be super grateful for your insights 🙏
Thanks in advance for your support!
