odoo 10: Contact Form module failing to install

Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:

CRM
e-Commerce
Accounting
Inventory
PoS
Project management
MRP

Take the tour

All Posts People Badges

Tags (View all)

odoo v14 accounting v15 odoo16features

About this forum

Help

odoo 10: Contact Form module failing to install

module form contact 10

1 Reply

3650 Views

Chan Ju Ping

The Contact Form module is not installing from a stock odoo installation I am running on my server. It seems to be failing with this line:

Element '<xpath expr="//div[@name='mail_button']">' cannot be located in parent view

Any help would be appreciated in getting this thing installed. The blog module (which requires this module) seems to have been partially installed despite this error, which led to some errors in the blogging module.

The full error log is shown here:

Traceback (most recent call last):
  File "/opt/odoo/odoo/http.py", line 640, in _handle_exception
    return super(JsonRequest, self)._handle_exception(exception)
  File "/opt/odoo/odoo/http.py", line 677, in dispatch
    result = self._call_function(**self.params)
  File "/opt/odoo/odoo/http.py", line 333, in _call_function
    return checked_call(self.db, *args, **kwargs)
  File "/opt/odoo/odoo/service/model.py", line 101, in wrapper
    return f(dbname, *args, **kwargs)
  File "/opt/odoo/odoo/http.py", line 326, in checked_call
    result = self.endpoint(*a, **kw)
  File "/opt/odoo/odoo/http.py", line 935, in __call__
    return self.method(*args, **kw)
  File "/opt/odoo/odoo/http.py", line 506, in response_wrap
    response = f(*args, **kw)
  File "/opt/odoo/addons/web/controllers/main.py", line 889, in call_button
    action = self._call_kw(model, method, args, {})
  File "/opt/odoo/addons/web/controllers/main.py", line 877, in _call_kw
    return call_kw(request.env[model], method, args, kwargs)
  File "/opt/odoo/odoo/api.py", line 689, in call_kw
    return call_kw_multi(method, model, args, kwargs)
  File "/opt/odoo/odoo/api.py", line 680, in call_kw_multi
    result = method(recs, *args, **kwargs)
  File "/opt/odoo/odoo/addons/base/module/module.py", line 411, in button_immediate_install
    return self._button_immediate_function(type(self).button_install)
  File "/opt/odoo/odoo/addons/base/module/module.py", line 485, in _button_immediate_function
    modules.registry.Registry.new(self._cr.dbname, update_module=True)
  File "/opt/odoo/odoo/modules/registry.py", line 82, in new
    odoo.modules.load_modules(registry._db, force_demo, status, update_module)
  File "/opt/odoo/odoo/modules/loading.py", line 339, in load_modules
    loaded_modules, update_module)
  File "/opt/odoo/odoo/modules/loading.py", line 237, in load_marked_modules
    loaded, processed = load_module_graph(cr, graph, progressdict, report=report, skip_modules=loaded_modules, perform_checks=perform_checks)
  File "/opt/odoo/odoo/modules/loading.py", line 156, in load_module_graph
    _load_data(cr, module_name, idref, mode, kind='data')
  File "/opt/odoo/odoo/modules/loading.py", line 95, in _load_data
    tools.convert_file(cr, module_name, filename, idref, mode, noupdate, kind, report)
  File "/opt/odoo/odoo/tools/convert.py", line 845, in convert_file
    convert_xml_import(cr, module, fp, idref, mode, noupdate, report)
  File "/opt/odoo/odoo/tools/convert.py", line 915, in convert_xml_import
    obj.parse(doc.getroot(), mode=mode)
  File "/opt/odoo/odoo/tools/convert.py", line 799, in parse
    self._tags[rec.tag](rec, de, mode=mode)
  File "/opt/odoo/odoo/tools/convert.py", line 777, in _tag_template
    return self._tag_record(record, data_node)
  File "/opt/odoo/odoo/tools/convert.py", line 707, in _tag_record
    id = self.env(context=rec_context)['ir.model.data']._update(rec_model, self.module, res, rec_id or False, not self.isnoupdate(data_node), noupdate=self.isnoupdate(data_node), mode=self.mode)
  File "/opt/odoo/odoo/addons/base/ir/ir_model.py", line 1229, in _update
    record = record.create(values)
  File "/opt/odoo/odoo/addons/base/ir/ir_ui_view.py", line 362, in create
    return super(View, self).create(self._compute_defaults(values))
  File "/opt/odoo/odoo/models.py", line 3834, in create
    self._fields[key].determine_inverse(record)
  File "/opt/odoo/odoo/fields.py", line 1041, in determine_inverse
    getattr(records, self.inverse)()
  File "/opt/odoo/odoo/addons/base/ir/ir_ui_view.py", line 220, in _inverse_arch
    view.write(data)
  File "/opt/odoo/odoo/addons/base/ir/ir_ui_view.py", line 380, in write
    return super(View, self).write(self._compute_defaults(vals))
  File "/opt/odoo/odoo/models.py", line 3560, in write
    self._write(old_vals)
  File "/opt/odoo/odoo/models.py", line 3711, in _write
    self._validate_fields(vals)
  File "/opt/odoo/odoo/models.py", line 1083, in _validate_fields
    raise ValidationError("%s\n\n%s" % (_("Error while validating constraint"), tools.ustr(e)))
ParseError: "Error while validating constraint

Element '<xpath expr="//div[@name='mail_button']">' cannot be located in parent view

Error context:
View `Contact Form`
[view_id: 1173, xml_id: n/a, model: n/a, parent_id: 239]
None" while parsing None:3, near
<data name="Contact Form" inherit_id="website.contactus" customize_show="True">
            <xpath expr="//div[@name='mail_button']" position="replace">
                <div>
                    <form action="/website/form/" method="post" data-model_name="crm.lead" data-success_page="/page/website_crm.contactus_thanks" class="s_website_form form-horizontal container-fluid mt32" enctype="multipart/form-data">
                        <div class="form-group form-field o_website_form_required_custom">
                            <label class="col-md-3 col-sm-4 control-label" for="contact_name">Your Name</label>
                            <div class="col-md-7 col-sm-8">
                                <input type="text" class="form-control o_website_form_input" name="contact_name" t-att-value="request.params.get('contact_name', '')" required=""/>
                            </div>
                        </div>
                        <div class="form-group form-field">
                            <label class="col-md-3 col-sm-4 control-label" for="phone">Phone Number</label>
                            <div class="col-md-7 col-sm-8">
                                <input type="text" class="form-control o_website_form_input" name="phone" t-att-value="request.params.get('phone', '')"/>
                            </div>
                        </div>
                        <div class="form-group form-field o_website_form_required_custom">
                            <label class="col-md-3 col-sm-4 control-label" for="email_from">Email</label>
                            <div class="col-md-7 col-sm-8">
                                <input type="text" class="form-control o_website_form_input" name="email_from" required="" t-att-value="request.params.get('email_from', '')"/>
                            </div>
                        </div>
                        <div class="form-group form-field o_website_form_required_custom">
                            <label class="col-md-3 col-sm-4 control-label" for="partner_name">Your Company</label>
                            <div class="col-md-7 col-sm-8">
                                <input type="text" class="form-control o_website_form_input" name="partner_name" required="" t-att-value="request.params.get('partner_name', '')"/>
                            </div>
                        </div>
                        <div class="form-group form-field o_website_form_required">
                            <label class="col-md-3 col-sm-4 control-label" for="name">Subject</label>
                            <div class="col-md-7 col-sm-8">
                                <input type="text" class="form-control o_website_form_input" name="name" required="" t-att-value="request.params.get('name', '')"/>
                            </div>
                        </div>
                        <div class="form-group form-field o_website_form_required_custom">
                            <label class="col-md-3 col-sm-4 control-label" for="description">Your Question</label>
                            <div class="col-md-7 col-sm-8">
                                <textarea class="form-control o_website_form_input" name="description" required=""><t t-esc="request.params.get('description', '')"/></textarea>
                            </div>
                        </div>
                        <div class="form-group">
                            <div class="col-md-offset-3 col-sm-offset-4 col-sm-8 col-md-7">
                                <span class="btn btn-primary btn-lg o_website_form_send">Send</span>
                                <span id="o_website_form_result"/>
                            </div>
                        </div>
                    </form>
                </div>
			</xpath>
		</data>

Ermin Trevisan

Best Answer

Please check if you have a web page "Contact Us" (qweb template: website_contactus). If not, make sure you have all dependencies of the Module Contact Form installed. Update all relevant modules and restart Odoo.

Look for the class "mail_button" in the QWEB template "website.contactus", this is the XML-node, which will be replaced by the Contact Form in its xpath statement:

Chan Ju Ping

Author

I have a Contact us page. But no contact form in it. Trying to install the Contact Form module leads to the error above. The dependencies on the module titled Contact Form have apparently been installed. Right now it just seems stuck and I can only choose Cancel Install.

Ermin Trevisan

It works perfectly, when installed properly and the code of the "Contact Us" page is not modified. The code for the contact form replaces the "Send Mail" button on the regular "Contact Us" page, so please go to this page and check using the HTML editor, if you can find the class "mail-button" (see my amended answer). If you can't find it, you have screwed your Odoo somehow.

Chan Ju Ping

Author

Thanks. That gave me enough information to solve it. I found a working instance of odoo 10 and pasted those two lines where the contact button was placed, and the contact form could then be properly installed.

Enjoying the discussion? Don't just read, join in!

Create an account today to enjoy exclusive features and engage with our awesome community!

Related Posts	Replies	Views
How to change the standard "New Quotation" form? Solved module form inheritance	1 Feb 23	996
add a dropdown in a contact form form contact add	1 Nov 16	5691
How to modify the 'Create contact' windows on the customer form? Solved form create customer contact	1 Aug 17	4525
Task Button in Contact form form contact task button	0 Mar 15	2674
Add field to a new module module form view inherit	3 Mar 15	5397

This question has been flagged

Enjoying the discussion? Don't just read, join in!