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Help

In eShop, clicking a website category after searching doesn't show all products from that category.

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filtersearchcategoryecommerce
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Biai

I am currently using the eCommerce app to show my products in the eShop.

Currently when I search something in the search bar in the shop page, it acts as an filter for what products to show, even so after I click one of the website product categories on the left, it only shows the products inside that category that match with the text in the search bar.

Is there a way that I can like clear the search bar when the user clicks a website product category or make it so that the search box does not filter the result after clicking a website product category?

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Cybrosys Techno Solutions Pvt.Ltd
Best Answer

Hi,

In e-commerce app, if we search something in the search bar, it filters the categories also.
So if you want to search something including all the categories, make sure that you clear the search bar by clicking the close (‘x’) button in the search bar or clearing the field using backspace. Also make sure that you pressed enter button or clicked the search button after clearing the field, otherwise previous search filter will be used again. Additionally you can check whether there is any search filter applied by checking the URL. If there is any search filter applied it will displayed at the end of the URL as “&search=’value’”.

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