Hi,
We have a website that comes with 2 different language options.
By default, the selected language is, as in the backend, Dutch.
The extra option is for English.
I have been translating the Dutch version to English through the translate function of the website, but after a few days, things turn back to Dutch, or the other way around, meaning that the original text changes to its english translation.
This has been going on for quite a while and I have never received adequate support, even though I also send screenshots and videos.
Another issue is that anytime we change something like this, the footer also gets messed up.
I have spent hours trying to fix all these issues, only to end up fixing them a couple days later, again.
Odoo has been acting crazy and I cannot figure it out with them, so I am asking for your help here. Has anyone encountered the same issues?
Thanks in advance!
As an Odoo Enterprise User. You did consult odoo and open a ticket right ?
Where is your odoo partner who made your Odoo implementation ?
Hi Amr,
Thanks for the answer. I am aware of how the translations mode works with the 2 colours.
The issue is that I translate something, so it becomes green, and after a couple of days it needs to be translated again.
Or, the Dutch version, gets replaced by the English translation.
To answer your other question, I have opened multiple tickets, leading to nowhere.
Once I was told that there is a bug in the code and they had to make an update on their side.
After a few days the issue was there again and despite the tickets, we have not figured it out yet.
I aknowledge that this can be something hard to track and solve, but it is not like I can just let our website messed up until they come up with a solution.
Hi @George Mountanos
Sorry to here that you had bad experience with the odoo enterprise support team but have you reach to a partner they can be very helpful and have more time than the support time.
Best of luck
Thanks @Amr, I have but it is also something related to the core of Odoo.
I will keep looking into that!