I am trying to set up a workflow that automatically sends an email to follow up on sales quotes. The criteria I want to apply is that one week has passed since the quote was sent without the users responding to the quote or contacting us via email otherwise.
What I am struggling with is finding a suitable filter to include users who have not been in touch with us during the last 7 days.
On which property should I filter to include only unresponsive users?
Looking into the same issue. Did you get any feedback on this? Any suggestions from the forum on where to look?
I am actually having a meeting with our agency about this issue next week. I will make a note to follow up here if there is an easy fix.