Hello, is there any way to change the name of the operator in live chat box?
If yes, do you know some articles on how to do it?
Your help is greatly appreciated. Thanks :)
Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
- CRM
- e-Commerce
- Accounting
- Inventory
- PoS
- Project management
- MRP
This question has been flagged
3
Replies
3284
Views
Not sure but maybe this app may help you to change the name of the operator in live chat.
thanks for your help but I am looking for an answer/articles which helps me to do my code.
There now is an option in your Odoo profile to input a preferred name in the "Online Chat Name" field on your profile (top right of Odoo screen).
select My Profile > Preferences > Online Chat Name
Rewriting the code.
python
js
class ImLivechatChannel(models.Model):
_inherit = "im_livechat.channel"
@api.model
def get_livechat_info(self, channel_id, username='Visitor'):
info = super(ImLivechatChannel, self).get_livechat_info(channel_id, username)
info['options']['chat_author_nickname'] = self.env.user.nickname
return info
js
add_message: function (data, options) {
var msg = {
id: data.id,
attachment_ids: data.attachment_ids,
author_id: data.author_id,
body: data.body,
date: moment(time.str_to_datetime(data.date)),
is_needaction: false,
is_note: data.is_note,
customer_email_data: []
};
// Compute displayed author name or email
// msg.displayed_author = msg.author_id && msg.author_id[1] ||
// this.options.default_username;
if (msg.author_id && msg.author_id[1]) {
msg.displayed_author = this.options.chat_author_nickname;
}
else {
msg.displayed_author = this.options.default_username;
}
// Compute the avatar_url
msg.avatar_src = this.server_url;
if (msg.author_id && msg.author_id[0]) {
msg.avatar_src += "/web/image/res.partner/" + msg.author_id[0] + "/image_small";
} else {
msg.avatar_src += "/mail/static/src/img/smiley/avatar.jpg";
}
if (options && options.prepend) {
this.messages.unshift(msg);
} else {
this.messages.push(msg);
}
},Enjoying the discussion? Don't just read, join in!
Create an account today to enjoy exclusive features and engage with our awesome community!
Sign up| Related Posts | Replies | Views | Activity | |
|---|---|---|---|---|
|
1
Jan 23
|
654 | ||
|
1
Nov 15
|
6134 | ||
|
0
Nov 23
|
489 | ||
|
Activate odoo 16 chatbot
Solved
|
|
3
Dec 23
|
5737 | |
|
0
Dec 21
|
1503 |
I tried to override the methods but it returns the operator name and visitor the same display name. Any idea?
im_livechat_channel.py
@api.model
def get_livechat_info(self, channel_id, username='Visitor'):
info = super(ImLivechatChannel, self).get_livechat_info(channel_id, username)
info['options']['chat_author_nickname'] = self.env.user.nickname
return info
im_livechat.js
add_message: function (data, options) {
var msg = {
id: data.id,
attachment_ids: data.attachment_ids,
author_id: data.author_id,
body: data.body,
date: moment(time.str_to_datetime(data.date)),
is_needaction: false,
is_note: data.is_note,
customer_email_data: []
};
// Compute displayed author name or email
// msg.displayed_author = msg.author_id && msg.author_id[1] ||
// this.options.default_username;
if (msg.author_id && msg.author_id[1]) {
msg.displayed_author = this.options.chat_author_nickname;
}
else {
msg.displayed_author = this.options.default_username;
}
// Compute the avatar_url
msg.avatar_src = this.server_url;
if (msg.author_id && msg.author_id[0]) {
msg.avatar_src += "/web/image/res.partner/" + msg.author_id[0] + "/image_small";
} else {
msg.avatar_src += "/mail/static/src/img/smiley/avatar.jpg";
}
if (options && options.prepend) {
this.messages.unshift(msg);
} else {
this.messages.push(msg);
}
},