Hello, is there any way to change the name of the operator in live chat box?
If yes, do you know some articles on how to do it?
Your help is greatly appreciated. Thanks :)
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Not sure but maybe this app may help you to change the name of the operator in live chat.
thanks for your help but I am looking for an answer/articles which helps me to do my code.
There now is an option in your Odoo profile to input a preferred name in the "Online Chat Name" field on your profile (top right of Odoo screen).
select My Profile > Preferences > Online Chat Name
Rewriting the code.
python
js
class ImLivechatChannel(models.Model):
_inherit = "im_livechat.channel"
@api.model
def get_livechat_info(self, channel_id, username='Visitor'):
info = super(ImLivechatChannel, self).get_livechat_info(channel_id, username)
info['options']['chat_author_nickname'] = self.env.user.nickname
return info
js
add_message: function (data, options) {
var msg = {
id: data.id,
attachment_ids: data.attachment_ids,
author_id: data.author_id,
body: data.body,
date: moment(time.str_to_datetime(data.date)),
is_needaction: false,
is_note: data.is_note,
customer_email_data: []
};
// Compute displayed author name or email
// msg.displayed_author = msg.author_id && msg.author_id[1] ||
// this.options.default_username;
if (msg.author_id && msg.author_id[1]) {
msg.displayed_author = this.options.chat_author_nickname;
}
else {
msg.displayed_author = this.options.default_username;
}
// Compute the avatar_url
msg.avatar_src = this.server_url;
if (msg.author_id && msg.author_id[0]) {
msg.avatar_src += "/web/image/res.partner/" + msg.author_id[0] + "/image_small";
} else {
msg.avatar_src += "/mail/static/src/img/smiley/avatar.jpg";
}
if (options && options.prepend) {
this.messages.unshift(msg);
} else {
this.messages.push(msg);
}
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I tried to override the methods but it returns the operator name and visitor the same display name. Any idea?
im_livechat_channel.py
@api.model
def get_livechat_info(self, channel_id, username='Visitor'):
info = super(ImLivechatChannel, self).get_livechat_info(channel_id, username)
info['options']['chat_author_nickname'] = self.env.user.nickname
return info
im_livechat.js
add_message: function (data, options) {
var msg = {
id: data.id,
attachment_ids: data.attachment_ids,
author_id: data.author_id,
body: data.body,
date: moment(time.str_to_datetime(data.date)),
is_needaction: false,
is_note: data.is_note,
customer_email_data: []
};
// Compute displayed author name or email
// msg.displayed_author = msg.author_id && msg.author_id[1] ||
// this.options.default_username;
if (msg.author_id && msg.author_id[1]) {
msg.displayed_author = this.options.chat_author_nickname;
}
else {
msg.displayed_author = this.options.default_username;
}
// Compute the avatar_url
msg.avatar_src = this.server_url;
if (msg.author_id && msg.author_id[0]) {
msg.avatar_src += "/web/image/res.partner/" + msg.author_id[0] + "/image_small";
} else {
msg.avatar_src += "/mail/static/src/img/smiley/avatar.jpg";
}
if (options && options.prepend) {
this.messages.unshift(msg);
} else {
this.messages.push(msg);
}
},