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Error sending invitation email to new users

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3 Replies
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Michael

I get the error below when I try to send the invitation email to new users. 

Traceback (most recent call last):
  File "F:\Odoo 15\server\odoo\addons\base\models\ir_mail_server.py", line 584, in send_email
    smtp.send_message(message, smtp_from, smtp_to_list)
  File "F:\Odoo 15\python\lib\smtplib.py", line 967, in send_message
    rcpt_options)
  File "F:\Odoo 15\python\lib\smtplib.py", line 881, in sendmail
    raise SMTPRecipientsRefused(senderrs)
smtplib.SMTPRecipientsRefused: {'email@something.tld': (550, b'Verification failed for \nNo Such User Here"\nSender verify failed')}

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "F:\Odoo 15\server\odoo\addons\base\models\ir_http.py", line 237, in _dispatch
    result = request.dispatch()
  File "F:\Odoo 15\server\odoo\http.py", line 687, in dispatch
    result = self._call_function(**self.params)
  File "F:\Odoo 15\server\odoo\http.py", line 359, in _call_function
    return checked_call(self.db, *args, **kwargs)
  File "F:\Odoo 15\server\odoo\service\model.py", line 94, in wrapper
    return f(dbname, *args, **kwargs)
  File "F:\Odoo 15\server\odoo\http.py", line 348, in checked_call
    result = self.endpoint(*a, **kw)
  File "F:\Odoo 15\server\odoo\http.py", line 916, in __call__
    return self.method(*args, **kw)
  File "F:\Odoo 15\server\odoo\http.py", line 535, in response_wrap
    response = f(*args, **kw)
  File "F:\Odoo 15\server\odoo\addons\web\controllers\main.py", line 1339, in call_button
    action = self._call_kw(model, method, args, kwargs)
  File "F:\Odoo 15\server\odoo\addons\web\controllers\main.py", line 1327, in _call_kw
    return call_kw(request.env[model], method, args, kwargs)
  File "F:\Odoo 15\server\odoo\api.py", line 464, in call_kw
    result = _call_kw_multi(method, model, args, kwargs)
  File "F:\Odoo 15\server\odoo\api.py", line 451, in _call_kw_multi
    result = method(recs, *args, **kwargs)
  File "F:\Odoo 15\server\odoo\addons\auth_signup\models\res_users.py", line 202, in action_reset_password
    template.send_mail(user.id, force_send=force_send, raise_exception=True, email_values=email_values)
  File "F:\Odoo 15\server\odoo\addons\mail\models\mail_template.py", line 307, in send_mail
    mail.send(raise_exception=raise_exception)
  File "F:\Odoo 15\server\odoo\addons\mail\models\mail_mail.py", line 308, in send
    smtp_session=smtp_session)
  File "F:\Odoo 15\server\odoo\addons\mail\models\mail_mail.py", line 414, in _send
    msg, mail_server_id=mail.mail_server_id.id, smtp_session=smtp_session)
  File "F:\Odoo 15\server\odoo\addons\base\models\ir_mail_server.py", line 595, in send_email
    raise MailDeliveryException(_("Mail Delivery Failed"), msg)
Exception

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "F:\Odoo 15\server\odoo\http.py", line 643, in _handle_exception
    return super(JsonRequest, self)._handle_exception(exception)
  File "F:\Odoo 15\server\odoo\http.py", line 301, in _handle_exception
    raise exception.with_traceback(None) from new_cause
odoo.addons.base.models.ir_mail_server.MailDeliveryException: ('Mail Delivery Failed', 'Mail delivery failed via SMTP server \'None\'.\nSMTPRecipientsRefused: {\'email@something.tld\': (550, b\'Verification failed for \\nNo Such User Here"\\nSender verify failed\')}')

The email configuration works when tested.

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Michael
Author Best Answer

The invitation emails, at least works now. 

I tried a couple of things, the final of which were:

  1. Delete the bounce and catchall alias keys and values, in the Technical > System Parameters. It still didn't resolve the situation.
  2. Then, after reading the error message which was now indicating that "bounce@mydomain.tld" and "catchall@mydomain.tld" had been replaced with "postmaster@mydomain.tld", did not exist on the email server, I deleted the domain name value that I set under General Settings > Discuss > Alias Domain. I then saved the new changes and tried to send out the an invitation again.it went out this time around. 

I will update this thread if the situation changes or I run into another block with regards to sending out email notifications. 

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Tara
Best Answer

Michael 

Did you get this resolved?  I am facing the same issue not being able to send user invitations 

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Daniil Digtyar
Best Answer

Seems like you have a problem with the email server because the error 550 means that the email send was blocked by the recipient hosting mail or was not found.
Make sure that this mails exists:

'email@something.tld'

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Michael
Author

Yeah. it does. just used a dummy address when I was posting. I tested the server configuration when I set it it up and the response has been positive every time.

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