Skip to Content
Odoo Menu
  • Sign in
  • Try it free
  • Apps
    Finance
    • Accounting
    • Invoicing
    • Expenses
    • Spreadsheet (BI)
    • Documents
    • Sign
    Sales
    • CRM
    • Sales
    • POS Shop
    • POS Restaurant
    • Subscriptions
    • Rental
    Websites
    • Website Builder
    • eCommerce
    • Blog
    • Forum
    • Live Chat
    • eLearning
    Supply Chain
    • Inventory
    • Manufacturing
    • PLM
    • Purchase
    • Maintenance
    • Quality
    Human Resources
    • Employees
    • Recruitment
    • Time Off
    • Appraisals
    • Referrals
    • Fleet
    Marketing
    • Social Marketing
    • Email Marketing
    • SMS Marketing
    • Events
    • Marketing Automation
    • Surveys
    Services
    • Project
    • Timesheets
    • Field Service
    • Helpdesk
    • Planning
    • Appointments
    Productivity
    • Discuss
    • Approvals
    • IoT
    • VoIP
    • Knowledge
    • WhatsApp
    Third party apps Odoo Studio Odoo Cloud Platform
  • Industries
    Retail
    • Book Store
    • Clothing Store
    • Furniture Store
    • Grocery Store
    • Hardware Store
    • Toy Store
    Food & Hospitality
    • Bar and Pub
    • Restaurant
    • Fast Food
    • Guest House
    • Beverage Distributor
    • Hotel
    Real Estate
    • Real Estate Agency
    • Architecture Firm
    • Construction
    • Estate Management
    • Gardening
    • Property Owner Association
    Consulting
    • Accounting Firm
    • Odoo Partner
    • Marketing Agency
    • Law firm
    • Talent Acquisition
    • Audit & Certification
    Manufacturing
    • Textile
    • Metal
    • Furnitures
    • Food
    • Brewery
    • Corporate Gifts
    Health & Fitness
    • Sports Club
    • Eyewear Store
    • Fitness Center
    • Wellness Practitioners
    • Pharmacy
    • Hair Salon
    Trades
    • Handyman
    • IT Hardware & Support
    • Solar Energy Systems
    • Shoe Maker
    • Cleaning Services
    • HVAC Services
    Others
    • Nonprofit Organization
    • Environmental Agency
    • Billboard Rental
    • Photography
    • Bike Leasing
    • Software Reseller
    Browse all Industries
  • Community
    Learn
    • Tutorials
    • Documentation
    • Certifications
    • Training
    • Blog
    • Podcast
    Empower Education
    • Education Program
    • Scale Up! Business Game
    • Visit Odoo
    Get the Software
    • Download
    • Compare Editions
    • Releases
    Collaborate
    • Github
    • Forum
    • Events
    • Translations
    • Become a Partner
    • Services for Partners
    • Register your Accounting Firm
    Get Services
    • Find a Partner
    • Find an Accountant
    • Meet an advisor
    • Implementation Services
    • Customer References
    • Support
    • Upgrades
    Github Youtube Twitter Linkedin Instagram Facebook Spotify
    +1 (650) 691-3277
    Get a demo
  • Pricing
  • Help

Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:

  • CRM
  • e-Commerce
  • Accounting
  • Inventory
  • PoS
  • Project
  • MRP
All apps
You need to be registered to interact with the community.
All Posts People Badges
Tags (View all)
odoo accounting v14 pos v15
About this forum
You need to be registered to interact with the community.
All Posts People Badges
Tags (View all)
odoo accounting v14 pos v15
About this forum
Help

Email sent History from odoo for complete audit

Subscribe

Get notified when there's activity on this post

This question has been flagged
emailauditemailshistoryrecords
2 Replies
10697 Views
Avatar
Qing Yang (Ryan) Zhang

**Impacted versions:**
All
**Problem:**
At moment, there is no single place for system admin audit all emails sent from Odoo.

**This is a good example:**
User just request a password reset. Admin click reset password and Odoo sent out an Email.
However, This email record can not be traced anywhere in Odoo system.(besides the notification above that user profile page)
I checked the following place, cannot see any trace of sending such email.
```
- Settings – Technical – Messages
- Settings – Technical – Emails
```

This makes audit email sending not easy,

- How to make sure that Odoo keep a record of what been sent and retrieve such record in future?
- How to audit that reset password email been sent XXX times a day? Is those information hide deep somewhere?

0
Avatar
Discard
Avatar
Zbik
Best Answer

Menu \Settings\Technical\Email\Templates, you select appropriate template and in sheet "Advanced Settings" uncheck option "Auto Delete", at this moment sent emails are visible on list  \Settings\Technical\Email\Emails.

6
Avatar
Discard
Avatar
Qing Yang (Ryan) Zhang
Author Best Answer

Hi Zbik,

Thanks for the answer, I believe that's the correct answer to trace the Emails.

However, The Auto Delete function will turn itself back on with the default password reset template. not sure it's a bug or function.

steps to show the problem:

Turn off the Auto delete in - Settings – Technical – Templates – Auth Signup: Reset Password - Turn off auto Delete

Chose any user to reset password

go back to check that Template, Auto delete is turn on again

Also, there are no trace of password reset email just been sent under - Settings – Technical –Emails

Is there anything else will cause this revert? 

0
Avatar
Discard
Enjoying the discussion? Don't just read, join in!

Create an account today to enjoy exclusive features and engage with our awesome community!

Sign up
Related Posts Replies Views Activity
Where can I check the emails I have sent from my database in Odoo?
email emails
Avatar
Avatar
1
Feb 25
2622
email personalizado
configuration email emails
Avatar
Avatar
1
Dec 25
132
Connection test failed! Error while configuring outgoing mail server. Solved
configuration email emails
Avatar
Avatar
Avatar
Avatar
Avatar
4
May 24
39850
How to identify bounced email?
email emails emailing
Avatar
Avatar
1
Mar 24
3680
Difference between Messages and Emails Solved
email emails messages
Avatar
Avatar
Avatar
2
Dec 20
7259
Community
  • Tutorials
  • Documentation
  • Forum
Open Source
  • Download
  • Github
  • Runbot
  • Translations
Services
  • Odoo.sh Hosting
  • Support
  • Upgrade
  • Custom Developments
  • Education
  • Find an Accountant
  • Find a Partner
  • Become a Partner
About us
  • Our company
  • Brand Assets
  • Contact us
  • Jobs
  • Events
  • Podcast
  • Blog
  • Customers
  • Legal • Privacy
  • Security
الْعَرَبيّة Català 简体中文 繁體中文 (台灣) Čeština Dansk Nederlands English Suomi Français Deutsch हिंदी Bahasa Indonesia Italiano 日本語 한국어 (KR) Lietuvių kalba Język polski Português (BR) română русский язык Slovenský jazyk slovenščina Español (América Latina) Español ภาษาไทย Türkçe українська Tiếng Việt

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc.

Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Website made with

Odoo Experience on YouTube

1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.

Live support on Youtube
Watch now