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Rayno Burger

I'm using Odoo V13 on Odoo.sh.


We've been using Google's SMTP Relay service successfully with Odoo Online, but this stopped working the moment we moved over to Odoo.sh - does anyone either have a solution for this, or another recommended supplier that can send emails for us as an open relay from Odoo.sh?


Just as a side note - smtp.google.com works 100% all of the time on Odoo.sh, but smtp-relay.google.com works a small percentage of the time. When it doesn't work, Odoo reports: "Connection closed unexpectedly".


Regards,
Rayno

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eigerdiamant
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We are using odoo v12, but we experience the same problems. We've setup Google SMPT Relay service but only some emails are sent successfully. Others fail with the Error  :

Connection unexpectedly closed

We can't tell which emails fail, there is no logic behind this. Different recipients, different models, different timestamps.

This is very frustration, as we can't get any useful debug information from neither odoo.sh platform nor from Google SMTP Relay service.

Would be really grateful for any info helping us to solve this issue.

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Rayno Burger
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Hi there,

After working with Odoo, the Odoo.sh team rolled out a fix to resolve these issues with Google Relay SMTP servers. I've been testing this for the day, and so far, so good.

As a workaround, before Odoo helped, I did implement a middleware server that would receive the emails from Odoo, and pass them on to the Google Relay servers - this worked very well for me.

Let me know if you have any further queries on this.

Regards,

Rayno

eigerdiamant

@Rayno Burger Thanks a lot for the update. This sounds very promising, do you know is the fix restricted in any way. (just certain data centers maybe. On which one are you running?) Do you have any technical details about what they changed. Thanks again for the message, really appreciated.

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Rayno Burger
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Hey there, I'm glad to hear you're also having this issue because I thought I was the only one, and going mad. I have been working with the Odoo technical team and showed them the issue - they are currently looking into this and promised a solution for us. I'll let you know when they get back to me.

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