Hello guys,
Now that I have all this modules installed, what is the trick to activate the popup at the bottom right to chat with visitors?
I have also the Public user to the group LIve support in Settings->Users->Users
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Hello Pascal,
The public user should never be granted access to the live support group.
To activate the pop-up, simply go to Messaging> Live chat > Channels. Open the Channel you have defined and click on "Join Channel".
As soon as one of your internal users has joined a channel, the pop-up becomes activate for your online visitors.
Regards,
Exactly what I needed! Thanks 10 times!
I'm confused by the other answer here. Why not allow public users to the live support? website visitors don't create accounts, they are all public users. So does this work or not?
Inviting to Live Support Channel,
Means you are chosing which of your company staff can answer/receive website chat questions when public user or any customer asks them
Public user or Customers do not need to be member of channel to participate,
They just need one of support employee online so they can chat with.
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