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Hi, we're facing an intermittent issue in our production envionment where longpolling/im_status seems to be timing out for users. We've been unable to replicate this error in any of our other environments. We're on v15 and have our number of workers set to 17. Has anyone else faced a similar issue? 


Below is a stack track from the google chrome console


web.assets_backend.min.js:606 POST longpolling/im_status 500 (Internal Server Error)

(anonymous) @ web.assets_backend.min.js:606

jsonrpc @ web.assets_backend.min.js:599

rpc @ web.assets_backend.min.js:609

(anonymous) @ web.assets_backend.min.js:3358

legacyEnv.session.rpc @ web.assets_backend.min.js:3357

rpc @ web.assets_common.min.js:5104

_fetchImStatus @ web.assets_backend.min.js:8674

(anonymous) @ web.assets_backend.min.js:8675

setTimeout (async)

_loopFetchImStatus @ web.assets_backend.min.js:8675

(anonymous) @ web.assets_backend.min.js:8675

setTimeout (async)

_loopFetchImStatus @ web.assets_backend.min.js:8675

(anonymous) @ web.assets_backend.min.js:8675

setTimeout (async)

_loopFetchImStatus @ web.assets_backend.min.js:8675

(anonymous) @ web.assets_backend.min.js:8675

setTimeout (async)

_loopFetchImStatus @ web.assets_backend.min.js:8675

(anonymous) @ web.assets_backend.min.js:8675

setTimeout (async)

_loopFetchImStatus @ web.assets_backend.min.js:8675

(anonymous) @ web.assets_backend.min.js:8675

setTimeout (async)

_loopFetchImStatus @ web.assets_backend.min.js:8675

(anonymous) @ web.assets_backend.min.js:8675

setTimeout (async)

_loopFetchImStatus @ web.assets_backend.min.js:8675

(anonymous) @ web.assets_backend.min.js:8675

setTimeout (async)

_loopFetchImStatus @ web.assets_backend.min.js:8675

(anonymous) @ web.assets_backend.min.js:8675

setTimeout (async)

_loopFetchImStatus @ web.assets_backend.min.js:8675

startLoopFetchImStatus @ web.assets_backend.min.js:8647

await in startLoopFetchImStatus (async)

start @ web.assets_backend.min.js:8475

await in start (async)

(anonymous) @ web.assets_backend.min.js:21830

(anonymous) @ web.assets_backend.min.js:8583

async @ web.assets_backend.min.js:8583

start @ web.assets_backend.min.js:21830

start (patch mail_bot/static/src/models/messaging_initializer/messaging_initializer.js) @ web.assets_common.min.js:5043

(anonymous) @ web.assets_backend.min.js:8447

(anonymous) @ web.assets_backend.min.js:8583

async @ web.assets_backend.min.js:8583

start @ web.assets_backend.min.js:8447

start @ web.assets_backend.min.js:7404

await in start (async)

start @ web.assets_backend.min.js:9525

prototype. @ web.assets_common.min.js:4726

_deployServices @ web.assets_common.min.js:4666

(anonymous) @ web.assets_common.min.js:4668

add @ web.assets_common.min.js:4893

(anonymous) @ web.assets_backend_prod_only.min.js:14

(anonymous) @ web.assets_common.min.js:93

processJob @ web.assets_common.min.js:93

odoo.processJobs @ web.assets_common.min.js:101

odoo.define @ web.assets_common.min.js:79

(anonymous) @ web.assets_backend_prod_only.min.js:14

web.assets_backend.min.js:602 Uncaught (in promise) Error: server responded with invalid JSON response (HTTP500): Internal Server Error

at XMLHttpRequest. (web.assets_backend.min.js:602:69)

(anonymous) @ web.assets_backend.min.js:602

setTimeout (async)

_loopFetchImStatus @ web.assets_backend.min.js:8675

(anonymous) @ web.assets_backend.min.js:8675

setTimeout (async)

_loopFetchImStatus @ web.assets_backend.min.js:8675

(anonymous) @ web.assets_backend.min.js:8675

setTimeout (async)

_loopFetchImStatus @ web.assets_backend.min.js:8675

(anonymous) @ web.assets_backend.min.js:8675

setTimeout (async)

_loopFetchImStatus @ web.assets_backend.min.js:8675

(anonymous) @ web.assets_backend.min.js:8675

setTimeout (async)

_loopFetchImStatus @ web.assets_backend.min.js:8675

(anonymous) @ web.assets_backend.min.js:8675

setTimeout (async)

_loopFetchImStatus @ web.assets_backend.min.js:8675

(anonymous) @ web.assets_backend.min.js:8675

setTimeout (async)

_loopFetchImStatus @ web.assets_backend.min.js:8675

(anonymous) @ web.assets_backend.min.js:8675

setTimeout (async)

_loopFetchImStatus @ web.assets_backend.min.js:8675

(anonymous) @ web.assets_backend.min.js:8675

setTimeout (async)

_loopFetchImStatus @ web.assets_backend.min.js:8675

startLoopFetchImStatus @ web.assets_backend.min.js:8647

await in startLoopFetchImStatus (async)

start @ web.assets_backend.min.js:8475

await in start (async)

(anonymous) @ web.assets_backend.min.js:21830

(anonymous) @ web.assets_backend.min.js:8583

async @ web.assets_backend.min.js:8583

start @ web.assets_backend.min.js:21830

start (patch mail_bot/static/src/models/messaging_initializer/messaging_initializer.js) @ web.assets_common.min.js:5043

(anonymous) @ web.assets_backend.min.js:8447

(anonymous) @ web.assets_backend.min.js:8583

async @ web.assets_backend.min.js:8583

start @ web.assets_backend.min.js:8447

start @ web.assets_backend.min.js:7404

await in start (async)

start @ web.assets_backend.min.js:9525

prototype. @ web.assets_common.min.js:4726

_deployServices @ web.assets_common.min.js:4666

(anonymous) @ web.assets_common.min.js:4668

add @ web.assets_common.min.js:4893

(anonymous) @ web.assets_backend_prod_only.min.js:14

(anonymous) @ web.assets_common.min.js:93

processJob @ web.assets_common.min.js:93

odoo.processJobs @ web.assets_common.min.js:101

odoo.define @ web.assets_common.min.js:79

(anonymous) @ web.assets_backend_prod_only.min.js:14

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