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We are using the Helpdesk module for letting our customers create tickets automatically. All CC members in an email through our Helpdesk/Support are added as followers to the ticket.

However, when sending a message back through Odoo it seems that all followers get an individual email and not seeing the other members in the CC. 

Can this be enabled that only one email is send out with all followers in CC?

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Please note that Niels is no longer working for Excentis since 18/11. The mailbox for subsequent correspondents has been blocked since that date. For any inquiries or assistance, please contact support@excentis.com


Niels Soetens

Pre-sales and Integration Engineer

niels.soetens@excentis.onmicrosoft.com
www.excentis.com · +32 9 269 22 91



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Best Answer

Hi! Were you able to fix this? We are having the same issue.


Thanks

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