Functional Support Specialist - Buffalo, NY
Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.
Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster.
Recruitment GuidebookUsers of the Product
12,000,000
Company Growth
60% Year over year
Company Maturity
Profitable
We are currently searching for a highly motivated candidate to
join our Technical Support Team in Buffalo!
Team Size
50+ people
To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.
Applicants must be authorized to work for any employer in the U.S. on a long-term basis. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.
What we expect
This is a hybrid (40% remote and 60% onsite) role in Buffalo, NY.
Odoo is the world's top open-source ERP SaaS software and Technical Support is the key to our future success! Technical Support Specialists coordinate with various service teams to strategically find the best solutions for businesses that use our software.
As a Technical Support Specialist here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers spanning across North America. This role collaborates with other client facing roles, is part of a growing team, and heavily impacts Odoo's success. We're looking for someone who is investigative, empathetic, and has great communication skills. You understand small to medium sized businesses and the functions within them.
Responsibilities
- Become an expert on all of the features and functions within Odoo's software applications
- Provide expertise to clients seeking to use Odoo applications effectively
- Create solutions and effectively communicate (written, verbal) to customers
- Maximize customer satisfaction through timely and accurate resolution of customer inquiries/issues
- Collaborate with Engineering, Product, and Developer teams to escalate critical issues
- Resolve issues via email, chat, and phone
- Gather feedback: our product team loves to crank out features that our users are asking for
- Boost Customer Satisfaction and productivity
Must Have
- Bachelor's Degree or an equivalent combination of education and experience
- Passion for software products
- Demonstrated ability to learn
- Critical thinking skills in a social setting
- Excellent communication skills
- English - Professional written and verbal fluency
Nice To Have
- Ticket-based support experience
- Available immediately
What's great in the job?
- Great team of very smart people in a friendly and open culture.
- No silly tools to use, no rigid working hours.
- No waste of time in enterprise processes, real responsibilities and autonomy.
- Expand your knowledge of various business industries.
- Real responsibilities and challenges in a fast evolving company.
What we offer.
- Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits
- PTO (Paid-time-off), paid sick days, and paid holidays
- Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
- Evolve in a nice working atmosphere with a passionate, growing team!
- Snacks, fruit, and coffee/drinks on tap!
- Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
- Company-sponsored events for groups of 6+ employees
The estimated annual compensation range for this role is $46,000-$70,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the New York Fair Chance Act, we will consider employment-qualified applicants with arrest and conviction records.
