Technical Support Specialist - Buffalo, NY
Join Odoo, a growing software company with a killer product,
a huge global community, as well as a fun and exciting work environment.
Users of the Product
6,000,000
Company Growth
60% Year over year
Company Maturity
Profitable
We are currently searching for a highly motivated candidate to
join our Technical Support team in Buffalo!
Team Size
50+ people
What we expect
We're a scrappy team of smart people who like working hard and having fun too. We continuously create the most disruptive enterprise management software in the world. We do a great job because we love what we do.
Odoo provides a range of specialized and easy-to-use business applications that form a complete suite of tools to address any business need. We give millions of companies easy access to the software they need to optimize and expand their business. Odoo is the most installed business software in the world, used by over 4.4 million users worldwide ranging from startup companies to large enterprises. Odoo's cloud based platform is 3 times more affordable than traditional competitors like SAP and Microsoft.
Odoo has a strong international presence with offices in San Francisco, New York, Brussels, Luxembourg, Hong Kong, Gujarat and Dubai. The San Francisco office was established in 2010. Since then, we've been growing tremendously.
Responsibilities
Become an expert on all of the features and functions within Odoo's software applications
Provide expertise to clients seeking to use Odoo applications effectively
- Create solutions and effectively communicate (written, verbal) to customers
Maximize customer satisfaction through timely and accurate resolution of customer inquiries/issues
Collaborate with Engineering, Product, and Developer teams to escalate critical issues
Resolve issues via email, chat, and phone
Gather feedback: our product team loves to crank out features that our users are asking for
Boost Customer Satisfaction and productivity
Must Have
- Bachelor Degree
- Passion for software products
Demonstrated ability to learn
Critical thinking skills in a social setting
Excellent communication skills
English - Professional written and verbal fluency
Nice to Have
Ticket-based support experience
Available immediately
- A demonstrated ability to learn
What's great in the job?
- Great team of very smart people in a friendly and open culture.
- No silly tools to use, no rigid working hours.
- No waste of time in enterprise processes, real responsibilities and autonomy.
- Expand your knowledge of various business industries.
- Create content that will help our users on a daily basis.
- Real responsibilities and challenges in a fast evolving company.
What we offer.
Each employee has a chance to see the impact of his/her work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more!
Compensation & Benefits
A full-time position
Attractive salary package
Healthcare, Dental, Vision, and more
HSA ($4800 a year)
Pre-tax Commuter Benefits
Sponsored Events
Afterwork events, several team building activities
Trainings
12 days trainings a year and books for career development
Sport Activity
Play any sport with colleagues,
the bill is covered
Eat & Drink
Chef prepared lunches daily, Fruits, Snacks and Coffee provided
Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
