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Hello

I have a module created for helpdesk tickets. I have a menu called public tickets that will show all tickets created regardless of user. What I would like is a second menu called "my tickets" which just shows ticket that I have created and/or responsible for.

I started with a menu item:

<menuitem id="helpdesk_mytickets_menu" name="My Tickets" parent="helpdesk_menu" action="helpdesk_mytickets_action"/>

and I created a view dependant on Public Ticket. Both are showing same results so I tried to add a filter to My tickets view:

<field name="responsible_id" domain="[('responsible_id', '=', res_users_id"/>

This is not working

Not sure what I need to do here. Is it best to create a new module and inherit? (tried but menu didn't appear) or

can I just add a filter to current module and get it to show up in "my tickets" menu?

アバター
破棄
最善の回答

You can set domain in your action of this menu My Tickets.

in helpdesk_mytickets_action action you can set domain

<field name="domain">[('responsible_id','=',uid)]</field>

NOTE: responsible_id should be m2o with res.users


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破棄
著作者

Brilliant.. thank you!!

You welcome

最善の回答

Hi Siobhan,

Is your module publicly available for sharing?

アバター
破棄
最善の回答

Hello Siobhan

Please try this

<field name="domain">['|',('responsible_id.user_id','=',uid)]</field>

hope this work for you.

アバター
破棄
著作者

This didn't work but thank you for your response Ankita

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