Skip ke Konten
Menu
Pertanyaan ini telah diberikan tanda
6 Replies
8610 Tampilan

Hello

I have a module created for helpdesk tickets. I have a menu called public tickets that will show all tickets created regardless of user. What I would like is a second menu called "my tickets" which just shows ticket that I have created and/or responsible for.

I started with a menu item:

<menuitem id="helpdesk_mytickets_menu" name="My Tickets" parent="helpdesk_menu" action="helpdesk_mytickets_action"/>

and I created a view dependant on Public Ticket. Both are showing same results so I tried to add a filter to My tickets view:

<field name="responsible_id" domain="[('responsible_id', '=', res_users_id"/>

This is not working

Not sure what I need to do here. Is it best to create a new module and inherit? (tried but menu didn't appear) or

can I just add a filter to current module and get it to show up in "my tickets" menu?

Avatar
Buang
Jawaban Terbai

You can set domain in your action of this menu My Tickets.

in helpdesk_mytickets_action action you can set domain

<field name="domain">[('responsible_id','=',uid)]</field>

NOTE: responsible_id should be m2o with res.users


Avatar
Buang
Penulis

Brilliant.. thank you!!

You welcome

Jawaban Terbai

Hi Siobhan,

Is your module publicly available for sharing?

Avatar
Buang
Jawaban Terbai

Hello Siobhan

Please try this

<field name="domain">['|',('responsible_id.user_id','=',uid)]</field>

hope this work for you.

Avatar
Buang
Penulis

This didn't work but thank you for your response Ankita

Post Terkait Replies Tampilan Aktivitas
1
Sep 15
4246
3
Sep 15
7553
0
Jul 25
766
1
Mei 25
1512
ADD PROPERTIES Diselesaikan
1
Mei 25
1684