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Hello

I have a module created for helpdesk tickets. I have a menu called public tickets that will show all tickets created regardless of user. What I would like is a second menu called "my tickets" which just shows ticket that I have created and/or responsible for.

I started with a menu item:

<menuitem id="helpdesk_mytickets_menu" name="My Tickets" parent="helpdesk_menu" action="helpdesk_mytickets_action"/>

and I created a view dependant on Public Ticket. Both are showing same results so I tried to add a filter to My tickets view:

<field name="responsible_id" domain="[('responsible_id', '=', res_users_id"/>

This is not working

Not sure what I need to do here. Is it best to create a new module and inherit? (tried but menu didn't appear) or

can I just add a filter to current module and get it to show up in "my tickets" menu?

Avatar
Abbandona
Risposta migliore

You can set domain in your action of this menu My Tickets.

in helpdesk_mytickets_action action you can set domain

<field name="domain">[('responsible_id','=',uid)]</field>

NOTE: responsible_id should be m2o with res.users


Avatar
Abbandona
Autore

Brilliant.. thank you!!

You welcome

Risposta migliore

Hi Siobhan,

Is your module publicly available for sharing?

Avatar
Abbandona
Risposta migliore

Hello Siobhan

Please try this

<field name="domain">['|',('responsible_id.user_id','=',uid)]</field>

hope this work for you.

Avatar
Abbandona
Autore

This didn't work but thank you for your response Ankita

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