Ir al contenido
Menú
Se marcó esta pregunta
6 Respuestas
8595 Vistas

Hello

I have a module created for helpdesk tickets. I have a menu called public tickets that will show all tickets created regardless of user. What I would like is a second menu called "my tickets" which just shows ticket that I have created and/or responsible for.

I started with a menu item:

<menuitem id="helpdesk_mytickets_menu" name="My Tickets" parent="helpdesk_menu" action="helpdesk_mytickets_action"/>

and I created a view dependant on Public Ticket. Both are showing same results so I tried to add a filter to My tickets view:

<field name="responsible_id" domain="[('responsible_id', '=', res_users_id"/>

This is not working

Not sure what I need to do here. Is it best to create a new module and inherit? (tried but menu didn't appear) or

can I just add a filter to current module and get it to show up in "my tickets" menu?

Avatar
Descartar
Mejor respuesta

You can set domain in your action of this menu My Tickets.

in helpdesk_mytickets_action action you can set domain

<field name="domain">[('responsible_id','=',uid)]</field>

NOTE: responsible_id should be m2o with res.users


Avatar
Descartar
Autor

Brilliant.. thank you!!

You welcome

Mejor respuesta

Hi Siobhan,

Is your module publicly available for sharing?

Avatar
Descartar
Mejor respuesta

Hello Siobhan

Please try this

<field name="domain">['|',('responsible_id.user_id','=',uid)]</field>

hope this work for you.

Avatar
Descartar
Autor

This didn't work but thank you for your response Ankita

Publicaciones relacionadas Respuestas Vistas Actividad
1
sept 15
4237
3
sept 15
7547
0
jul 25
683
1
may 25
1446
1
may 25
1582