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Hello

I have a module created for helpdesk tickets. I have a menu called public tickets that will show all tickets created regardless of user. What I would like is a second menu called "my tickets" which just shows ticket that I have created and/or responsible for.

I started with a menu item:

<menuitem id="helpdesk_mytickets_menu" name="My Tickets" parent="helpdesk_menu" action="helpdesk_mytickets_action"/>

and I created a view dependant on Public Ticket. Both are showing same results so I tried to add a filter to My tickets view:

<field name="responsible_id" domain="[('responsible_id', '=', res_users_id"/>

This is not working

Not sure what I need to do here. Is it best to create a new module and inherit? (tried but menu didn't appear) or

can I just add a filter to current module and get it to show up in "my tickets" menu?

Avatar
Kassér
Bedste svar

You can set domain in your action of this menu My Tickets.

in helpdesk_mytickets_action action you can set domain

<field name="domain">[('responsible_id','=',uid)]</field>

NOTE: responsible_id should be m2o with res.users


Avatar
Kassér
Forfatter

Brilliant.. thank you!!

You welcome

Bedste svar

Hi Siobhan,

Is your module publicly available for sharing?

Avatar
Kassér
Bedste svar

Hello Siobhan

Please try this

<field name="domain">['|',('responsible_id.user_id','=',uid)]</field>

hope this work for you.

Avatar
Kassér
Forfatter

This didn't work but thank you for your response Ankita

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