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projectbuttonshelpdeskSmart
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Andy Haufgarter

Hi,

We are using Odoo ase a Service Managment System.
I use the Project app as our machine, and got the Helpdesk tickets connected with a Project (Machine).

Curently it shows me all the related Tickets in a project, even if they are already completed/finished.


Is it possible to deducted to completed Tickets, so that it only shows "not completed" Tickets?
Stages that would need to be deducted are: "resolved" and "canceled"


I am using the online Version of Odoo V17


Best regards
Stephan

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Andy Haufgarter
Penulis Jawaban Terbai

Yesy thats what I tried, but i dont know how to change the calculation, that the Stage is taken into consideration.

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Dương Nguyễn
Jawaban Terbai

Have you try using odoo studio to change this ?

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