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When reviewing Chatter for a given record such as a Sales Order or Helpdesk Ticket we see that INTERNAL NOTES have a white background, but some MESSAGES are shown with a green background and others with a blue background. 

What is the difference?

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Best Answer

Added via INTERNAL NOTE - white background

Added via SEND MESSAGE - green if YOU sent the message, blue if SOMEONE ELSE sent the message

This means on YOUR screen, any messages YOU sent will be in GREEN but on the screens of OTHERS they will be BLUE, while messages that appear GREEN to them (because they sent them) will appear BLUE to you.

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Thanks to the awesome Noel in Support for helping me discover this

Best Answer

is there any way to edit the color of this element? (.o-mail-Message-bubble.o-green) I tried doing it via CSS but the changes won't be applied.. any hints are very much appreciated :D

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