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Siddharth R

Hi All,


We are using latest version of Odoo and using Odoo On Premises. We have configured everything as mentioned in docs


  1. Webhooks are configured and also ensured all the 5 notification were subscribed
  2. Checked Odoo to Meta connection, test connection got succeeded as well

Tried to send message to connected WA business number, it is getting delivered but it is not showing Odoo

I am using Odoo V17, OnPremises and using CloudFlare

What could be the reason ?

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Nicholas97
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It sounds like there might be an issue with the integration between Odoo and the WhatsApp Business API, possibly related to the Cloudflare configuration or a webhook misconfiguration. Double-check the webhook URL settings, ensure no firewalls are blocking the communication, and confirm that the correct permissions are set for the Meta/Odoo connection. 


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Carlos Gomez Mallol
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SOLVED for me: I had the same issue. I can send templates but cannot receive messages. I just updated the phone number of the administrator (Verify the user set in the "Notification" area in WhatsApp configuration in Odoo) to match the WhatsApp number and it's worked for me

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Murtazagnm
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Hi,

  • It sounds like your messages are being delivered to WhatsApp but not showing in Odoo. Since you're using Odoo V17 On-Premises with Cloudflare, here are some potential issues to check:
  1. Cloudflare Settings: Ensure Cloudflare isn't blocking any necessary Odoo endpoints. You may need to whitelist specific IPs or adjust security settings.
  2. Webhook Handling: Check if Odoo is correctly receiving and processing the WhatsApp webhook data. Review Odoo logs for errors related to this.
  3. Subscription and API Issues: Double-check if all required notifications are subscribed to and ensure your Meta API connection is active and valid.
  4. Message Format: Verify that the message format from WhatsApp is compatible with Odoo’s expected input.

Also, test by temporarily disabling Cloudflare to rule out any conflicts. Let me know if you need more help! 

If you are interested in WhatsApp alternatives visit: https://gbwtspro.com/

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Dũng Đoàn
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I used demo account to send message, it's Sent status but did not receive message on what's app , do not know where is the problem

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