Hello everyone,
I'm facing a problem that I can't solve on a production database. I specify that this problem is not present when I carried out the same action on a new base with the same modules installed.
When I try to create a credit note on an validated invoice, it is not defined as a credit note but as an invoice. Therefore the invoice is not reversed.
Do you have any idea where the problem could come from?
Thanks for your help
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"Problem when creating a credit note" is not a question. I have edited your post to make the title a question.
In the future, please consider using a Question that can make it clear what you ask without requiring people to open your post, as this will often increase the chances people will respond and make everything clearer for others looking for the same answer.
With many subjects posted, not everyone wants to open a post to find out what the question is.
See also https://www.odoo.com/forum/help-1/meta-why-do-some-questions-get-answers-and-others-do-not-25620