Hi all. I have run across a strange error and have no idea where it is coming from. Sometimes when validating a customer payment (always on the second payment to the same set of invoices) I receive the following error:
Insufficient Configuration!
You should configure the 'Loss Exchange Rate Account' in the accounting settings, to manage automatically the booking of accounting entries related to differences between exchange rates.
I have always used one currency (USD) and do not have 'Allow Multiple Currencies' checked in the accounting settings. Really have no idea where this could be coming from - have anyone else experienced this? Any ideas of troubleshooting tasks I could try? Thanks!
Have either of these payments been edited after they were originally posted?
Yeah, our accountant noticed an incorrect date he edited the date on the journal entry first, then on the customer payment. Is this a known issue? Thanks for the fast reply!
If we need to make such a change, is there a best practice?