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millipede30486100

Hi all,

Whenever I paste complex HTML into the mass mailing template editor, Odoo changes the structure or sometimes doesn’t save it correctly.

Some parts of the code disappear after saving.

Is this a limitation of the editor or am I missing something?

How can I safely use custom HTML without breaking the template?

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Zehntech Technologies Inc.
Best Answer

Hello, 

Yes, this is a known limitation of Odoo’s mass mailing editor. It automatically cleans and restructures HTML to ensure compatibility across email clients and to prevent unsafe code, which can result in some elements being removed or altered.

To safely use custom HTML, you can try the following approaches:

  • Use the HTML/code view instead of the visual editor when pasting your code
  • Keep the HTML structure simple and avoid unsupported tags (like scripts or complex CSS)
  • Alternatively, create a custom QWeb email template if you need full control over the HTML

Hope this works for you! If you need any help implementing this or want a more optimized approach, feel free to reach out for further discussion

Regards,

Zehntech Technologies Inc.

santosh.sekwadia@zehntech.com

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