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Accounting > suppliers > supplier invoices > ask refund > refund method > (cancel: create refund & reconcile).

This method succesfully creates a supplier credit & reduces creditors but does not update/ reverse stock movement. The stock on hand of the products on the invoice & credit remain the same.

I am using Inventory Valuation:

Real Time (automated)



The stock valuation account works correctly

 The stock updates correctly with purchase order/ incoming goods.

 The stock updates correctly on sales.

A key point here may be that unlike the incoming goods process the credit does not have a "transfer" button to reverse the stock moves.

Please let me know how to correct this.

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Best Answer

Hello Geoff. It seems that you are doing in a wrong way.

Follow these steps:

1. Open your Purchase order

2. Go to Picking list -> In shipments -> Open your picking list

3. Press "Reverse transfer"  and Choose Invoicing ->To be refunded/Invoiced

4.Press Return

5. Open Picking list and press Transfer (goods from your Warehouse go back to Supplier)

6. Then a button "Create Invoice" appears and you are able to create a Refund Invoice


I hope it will help you :)

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