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alnsri15@gmail.com

Hello Odoo Community,

I have a question regarding the handling of product returns and their impact on the Sales Order status. Here is my current workflow:

  1. I first return the Delivery Order to process the product return.
  2. Then, I create a Credit Note for the Invoice to refund the returned product.

After doing this, the Sales Order status changes from "Fully Invoiced" to "Waiting for Invoice" because the returned product now has a quantity, but the delivered quantity becomes 0 (or is reduced below the original quantity).

Is there a way to prevent this issue without manually adjusting the ordered quantity every time? I want the Sales Order to remain fully invoiced after the return is processed.

I would appreciate any guidance on how to handle this correctly in Odoo.

Thank you!

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Eva@Ybo Services
Best Answer

When you return products, you can create a credit note using "reverse and create invoice". Then you enter the quantity returned to have the correct value. In the end, you will have 3 invoices. two standard invoices and one credit note as RINV . 

You may click only reverse when the invoice has not yet been paid.

Good luck!

Eva P.

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