I created a claim from Sales>After-sale Services>Caims. Then I added a product line by clicking on the button "Add claim lines using serial or invoice number". What I didn't like about this screen was that it doesn't open a list of lots/serial# shipped to customer with their respective invouce number but instead you have to search it with the exact information. However, the queston is, when the line is added, I many statuses under the "claim line" - "Draft Refused Confirmed, waiting for product Received, to control Controlled, to treate Treated". BUT I DO NOT SEE THESE STATUSES CHANGING AUTOMATICALLY.