Is there a way for a ticket in a closing stage to change stage in the Kanban view when a customer has replied on the ticket?
I have tested automated actions, it does not react to any changes or updates on the ticket.
Any advice?
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I have the same problem but have not found any solution - Did you perhaps find any solution in the meantime, since there are no other updates on this thread?
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Overide the incoming mail class method, when you receive mail check if reply linked with existing ticket & update the ticket status to open