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I using Odoo16 and I configure my Wire Transfer in the Accounting -> Payment Providers like bellow screenshot.

Customer can pay their order online by using a Wire Transfer (in e-commerce, portal, or directly using a generated Payment Link from an invoice), but for this example, we will use a generated payment link from an invoice.

Then customers will see something like this if they open the generated payment link from the invoice.

And they will see something like this after they decided to pay by wire transfer.


When I go back to the backend and check the invoice, now we have a Payment Transaction smart button on the right above the invoice.

When I check on the smart button, a record has been created about Payment Transactions.



Then my question is: What is the next step that should admin/employees or business owners do after the above step?, I'm still confused about this step.


I see on the Payment Transactions form there are a few states: draft, pending, authorized, done, cancel, and error. When I test my customer pay by a wire transfer the default state on the Payment Transaction record is in the "PENDING" state.

If a customer pays by a wire transfer, do we have to check my balance manually in the related bank account?, then if there is money coming into my bank account, then I should confirm the Payment Transaction manually on Odoo?, If so, how to confirm it?, because there is no confirmation button on the Payment Transaction menu/form as we can see in my attached image above in the Payment Transaction screenshot.

How actually Wire Transfer work in Odoo?, What is the process like about that?

Any help, source, or tutorial to learn more about these features will be very appreciated.


Thanks,

Tri

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any help for this question? I have the same problem.

Best Answer

Wire transfers only serve to provide instructions to the customer as well as information on the chosen payment method into the system, as they are not linked to a journal, they don't generate any entries.

As payments have to be processed manually or by bank reconciliation, the installation and configuration of a different provider with follow-up linked to a journal is necessary.


More information: https://www.odoo.com/de_DE/slides/slide/online-payments-1698?fullscreen=1

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