Skip to Content
Odoo Menu
  • Sign in
  • Try it free
  • Apps
    Finance
    • Accounting
    • Invoicing
    • Expenses
    • Spreadsheet (BI)
    • Documents
    • Sign
    Sales
    • CRM
    • Sales
    • POS Shop
    • POS Restaurant
    • Subscriptions
    • Rental
    Websites
    • Website Builder
    • eCommerce
    • Blog
    • Forum
    • Live Chat
    • eLearning
    Supply Chain
    • Inventory
    • Manufacturing
    • PLM
    • Purchase
    • Maintenance
    • Quality
    Human Resources
    • Employees
    • Recruitment
    • Time Off
    • Appraisals
    • Referrals
    • Fleet
    Marketing
    • Social Marketing
    • Email Marketing
    • SMS Marketing
    • Events
    • Marketing Automation
    • Surveys
    Services
    • Project
    • Timesheets
    • Field Service
    • Helpdesk
    • Planning
    • Appointments
    Productivity
    • Discuss
    • Approvals
    • IoT
    • VoIP
    • Knowledge
    • WhatsApp
    Third party apps Odoo Studio Odoo Cloud Platform
  • Industries
    Retail
    • Book Store
    • Clothing Store
    • Furniture Store
    • Grocery Store
    • Hardware Store
    • Toy Store
    Food & Hospitality
    • Bar and Pub
    • Restaurant
    • Fast Food
    • Guest House
    • Beverage Distributor
    • Hotel
    Real Estate
    • Real Estate Agency
    • Architecture Firm
    • Construction
    • Estate Management
    • Gardening
    • Property Owner Association
    Consulting
    • Accounting Firm
    • Odoo Partner
    • Marketing Agency
    • Law firm
    • Talent Acquisition
    • Audit & Certification
    Manufacturing
    • Textile
    • Metal
    • Furnitures
    • Food
    • Brewery
    • Corporate Gifts
    Health & Fitness
    • Sports Club
    • Eyewear Store
    • Fitness Center
    • Wellness Practitioners
    • Pharmacy
    • Hair Salon
    Trades
    • Handyman
    • IT Hardware & Support
    • Solar Energy Systems
    • Shoe Maker
    • Cleaning Services
    • HVAC Services
    Others
    • Nonprofit Organization
    • Environmental Agency
    • Billboard Rental
    • Photography
    • Bike Leasing
    • Software Reseller
    Browse all Industries
  • Community
    Learn
    • Tutorials
    • Documentation
    • Certifications
    • Training
    • Blog
    • Podcast
    Empower Education
    • Education Program
    • Scale Up! Business Game
    • Visit Odoo
    Get the Software
    • Download
    • Compare Editions
    • Releases
    Collaborate
    • Github
    • Forum
    • Events
    • Translations
    • Become a Partner
    • Services for Partners
    • Register your Accounting Firm
    Get Services
    • Find a Partner
    • Find an Accountant
    • Meet an advisor
    • Implementation Services
    • Customer References
    • Support
    • Upgrades
    Github Youtube Twitter Linkedin Instagram Facebook Spotify
    +1 (650) 691-3277
    Get a demo
  • Pricing
  • Help

Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:

  • CRM
  • e-Commerce
  • Accounting
  • Inventory
  • PoS
  • Project
  • MRP
All apps
You need to be registered to interact with the community.
All Posts People Badges
Tags (View all)
odoo accounting v14 pos v15
About this forum
You need to be registered to interact with the community.
All Posts People Badges
Tags (View all)
odoo accounting v14 pos v15
About this forum
Help

Payment Processing Failed - 'The access token is invalid'

Subscribe

Get notified when there's activity on this post

This question has been flagged
odoopayment-acquirersPayment-Methodspayment-transactionpayment.token
1 Reply
4816 Views
Avatar
Zubair Ali


Current behavior that i observe:

After selecting the Tamara payment option and attempting to process the payment, an error message appears: "Payment Processing Failed - 'The access token is invalid'."



Expected behavior:

It redirect me to the Tamara payment processing URL without any errors, allowing the user to complete the payment process for the sale order using the Tamara payment option.


Steps to reproduce the issue

1: Create a sale order on the Odoo portal.

2: Click on the "Pay" button to view payment options.

3: Select the "Tamara" payment option.

4: Click on "Pay" again to process the payment.

0
Avatar
Discard
Avatar
Cybrosys Techno Solutions Pvt.Ltd
Best Answer

Hi Zubair Ali,

The error message "Payment Processing Failed - 'The access token is invalid'" indicates that there is an issue with the access token used for authentication when processing the payment with the Tamara payment gateway.

To troubleshoot and resolve this issue, here are some steps you can take:

  1. Verify Tamara Configuration: Ensure that the Tamara payment gateway is configured correctly in your Odoo instance. Double-check the configuration settings, including the API keys and other credentials required for authentication.
  2. Check Access Token: Verify that the access token being used for authentication is valid and has the necessary permissions to process payments. If the access token has expired or is incorrect, you may need to regenerate it and update the configuration accordingly.
  3. Debugging: Enable debug mode in Odoo and check the logs for any errors or warning messages related to the payment processing with the Tamara gateway. This can provide more insights into what might be causing the issue.
  4. Test in Sandbox Environment: If Tamara provides a sandbox or test environment, try testing the payment process using the sandbox credentials to isolate whether the issue is specific to the production environment or configuration.

By following these steps, you should be able to diagnose and resolve the issue with the access token invalid error when processing payments with the Tamara payment gateway in Odoo.

Hope it helps

0
Avatar
Discard
Enjoying the discussion? Don't just read, join in!

Create an account today to enjoy exclusive features and engage with our awesome community!

Sign up
Related Posts Replies Views Activity
How Wire Transfer actually works in Odoo?
payment-acquirers odoo16features wire-transfer payment-transaction payment-providers
Avatar
Avatar
Avatar
2
Nov 24
6161
邮箱无法正常使用
odoo
Avatar
Avatar
1
Nov 25
2223
SOC 1 Report
odoo
Avatar
0
Nov 25
179
How do I go about this error? I am trying to uninstall a module
odoo
Avatar
Avatar
1
Nov 25
3446
How to import product variants with my own external id when using dynamic creation mode Solved
odoo
Avatar
Avatar
2
Aug 25
4018
Community
  • Tutorials
  • Documentation
  • Forum
Open Source
  • Download
  • Github
  • Runbot
  • Translations
Services
  • Odoo.sh Hosting
  • Support
  • Upgrade
  • Custom Developments
  • Education
  • Find an Accountant
  • Find a Partner
  • Become a Partner
About us
  • Our company
  • Brand Assets
  • Contact us
  • Jobs
  • Events
  • Podcast
  • Blog
  • Customers
  • Legal • Privacy
  • Security
الْعَرَبيّة Català 简体中文 繁體中文 (台灣) Čeština Dansk Nederlands English Suomi Français Deutsch हिंदी Bahasa Indonesia Italiano 日本語 한국어 (KR) Lietuvių kalba Język polski Português (BR) română русский язык Slovenský jazyk slovenščina Español (América Latina) Español ภาษาไทย Türkçe українська Tiếng Việt

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc.

Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Website made with

Odoo Experience on YouTube

1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.

Live support on Youtube
Watch now