Skip to Content
Odoo Menu
  • Sign in
  • Try it free
  • Apps
    Finance
    • Accounting
    • Invoicing
    • Expenses
    • Spreadsheet (BI)
    • Documents
    • Sign
    Sales
    • CRM
    • Sales
    • POS Shop
    • POS Restaurant
    • Subscriptions
    • Rental
    Websites
    • Website Builder
    • eCommerce
    • Blog
    • Forum
    • Live Chat
    • eLearning
    Supply Chain
    • Inventory
    • Manufacturing
    • PLM
    • Purchase
    • Maintenance
    • Quality
    Human Resources
    • Employees
    • Recruitment
    • Time Off
    • Appraisals
    • Referrals
    • Fleet
    Marketing
    • Social Marketing
    • Email Marketing
    • SMS Marketing
    • Events
    • Marketing Automation
    • Surveys
    Services
    • Project
    • Timesheets
    • Field Service
    • Helpdesk
    • Planning
    • Appointments
    Productivity
    • Discuss
    • Approvals
    • IoT
    • VoIP
    • Knowledge
    • WhatsApp
    Third party apps Odoo Studio Odoo Cloud Platform
  • Industries
    Retail
    • Book Store
    • Clothing Store
    • Furniture Store
    • Grocery Store
    • Hardware Store
    • Toy Store
    Food & Hospitality
    • Bar and Pub
    • Restaurant
    • Fast Food
    • Guest House
    • Beverage Distributor
    • Hotel
    Real Estate
    • Real Estate Agency
    • Architecture Firm
    • Construction
    • Estate Management
    • Gardening
    • Property Owner Association
    Consulting
    • Accounting Firm
    • Odoo Partner
    • Marketing Agency
    • Law firm
    • Talent Acquisition
    • Audit & Certification
    Manufacturing
    • Textile
    • Metal
    • Furnitures
    • Food
    • Brewery
    • Corporate Gifts
    Health & Fitness
    • Sports Club
    • Eyewear Store
    • Fitness Center
    • Wellness Practitioners
    • Pharmacy
    • Hair Salon
    Trades
    • Handyman
    • IT Hardware & Support
    • Solar Energy Systems
    • Shoe Maker
    • Cleaning Services
    • HVAC Services
    Others
    • Nonprofit Organization
    • Environmental Agency
    • Billboard Rental
    • Photography
    • Bike Leasing
    • Software Reseller
    Browse all Industries
  • Community
    Learn
    • Tutorials
    • Documentation
    • Certifications
    • Training
    • Blog
    • Podcast
    Empower Education
    • Education Program
    • Scale Up! Business Game
    • Visit Odoo
    Get the Software
    • Download
    • Compare Editions
    • Releases
    Collaborate
    • Github
    • Forum
    • Events
    • Translations
    • Become a Partner
    • Services for Partners
    • Register your Accounting Firm
    Get Services
    • Find a Partner
    • Find an Accountant
    • Meet an advisor
    • Implementation Services
    • Customer References
    • Support
    • Upgrades
    Github Youtube Twitter Linkedin Instagram Facebook Spotify
    +1 (650) 691-3277
    Get a demo
  • Pricing
  • Help

Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:

  • CRM
  • e-Commerce
  • Accounting
  • Inventory
  • PoS
  • Project
  • MRP
All apps
You need to be registered to interact with the community.
All Posts People Badges
Tags (View all)
odoo accounting v14 pos v15
About this forum
You need to be registered to interact with the community.
All Posts People Badges
Tags (View all)
odoo accounting v14 pos v15
About this forum
Help

Removing a Registered Customer Payment

Subscribe

Get notified when there's activity on this post

This question has been flagged
salesaccountinginvoicingaccount.invoicereceivables
2 Replies
14428 Views
Avatar
Waqas Hameed

Hello Everyone.

I hired an assistant couple of months back and he made alot of errors while registering payments for customers by allocating more then actual cash received, now customer statements are overstated , i can un-reconcile the specific payments but cannot entirely remove them from that particular invoice even if i reverse the journal entries made against it the outstanding payments stay with that customer.

Is there a way to fix this ? i am in a desperate need of help.

Thank you everyone.

0
Avatar
Discard
Avatar
Niyas Raphy (Walnut Software Solutions)
Best Answer

Hi,

 Install the module account_cancel which will give you the option for this .

Just check out this link : -https://www.odoo.com/forum/help-1/question/how-to-set-journal-to-allow-cancelling-entries-29355

Thanks

0
Avatar
Discard
Avatar
Waqas Hameed
Author Best Answer

Thank you for the reply , i have already found a solution and fixed this , I'll post it here for people who are also facing similar problem.

account_cancel module doesn't need to be installed on Odoo V10 or above , so all we gotta do , is head over to 

Accounting -> Configuration - > Accounting - > Journal: here click the journal which you want to cancel out , for customer invoices it's usually Bank accounts , on the bank or any similar journal page , click on Advanced Settings and check the tick box for " allow entries to cancel each other " 

now head over to Specific customer whom's balance you are sure to be overstated , open the specific invoice , down below the registered payment : - > click on  ' ? ' on the left side of the wrong payment and click on open and there you will be able to cancel that entry but still in order to delete it , you'll need to un-reconcile that payment and then head over to that entry gain and delete it. 

Done , That customer statement should be fixed and wrong payment should be removed by now. 

0
Avatar
Discard
Niyas Raphy (Walnut Software Solutions)

Hi,

If you didn't install the module named account_install you will not get the option "allow entries to cancel each other " in the Advanced Settings of journals form(which can be taken from Accounting -> Configuration - > Accounting - > Journal)

Niyas Raphy (Walnut Software Solutions)

typing mistake , module named account_cancel

Niyas Raphy (Walnut Software Solutions)

The rest of the things you have explained is there in the link i have given in my answer

Enjoying the discussion? Don't just read, join in!

Create an account today to enjoy exclusive features and engage with our awesome community!

Sign up
Related Posts Replies Views Activity
How to lock specific invoice fields when created from sale orders in Odoo 18 CE?
sales accounting account.invoice
Avatar
0
Feb 25
1893
"Account receivable" without having a confirmed invoice
sales accounting payments receivables
Avatar
Avatar
1
Sep 25
908
advance payment without generating a invoice V12.3
sales accounting invoicing advancepayment
Avatar
Avatar
1
Nov 19
4711
test Account
purchase sales accounting invoicing
Avatar
0
Jul 15
9730
Backdating Invoices and Inventory Movements in Odoo v17.1E saas
stock sales accounting invoice receivables
Avatar
0
May 24
2619
Community
  • Tutorials
  • Documentation
  • Forum
Open Source
  • Download
  • Github
  • Runbot
  • Translations
Services
  • Odoo.sh Hosting
  • Support
  • Upgrade
  • Custom Developments
  • Education
  • Find an Accountant
  • Find a Partner
  • Become a Partner
About us
  • Our company
  • Brand Assets
  • Contact us
  • Jobs
  • Events
  • Podcast
  • Blog
  • Customers
  • Legal • Privacy
  • Security
الْعَرَبيّة Català 简体中文 繁體中文 (台灣) Čeština Dansk Nederlands English Suomi Français Deutsch हिंदी Bahasa Indonesia Italiano 日本語 한국어 (KR) Lietuvių kalba Język polski Português (BR) română русский язык Slovenský jazyk slovenščina Español (América Latina) Español ภาษาไทย Türkçe українська Tiếng Việt

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc.

Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Website made with

Odoo Experience on YouTube

1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.

Live support on Youtube
Watch now