Hello Everyone.
I hired an assistant couple of months back and he made alot of errors while registering payments for customers by allocating more then actual cash received, now customer statements are overstated , i can un-reconcile the specific payments but cannot entirely remove them from that particular invoice even if i reverse the journal entries made against it the outstanding payments stay with that customer.
Is there a way to fix this ? i am in a desperate need of help.
Thank you everyone.