Skip to Content
Odoo Menu
  • Sign in
  • Try it free
  • Apps
    Finance
    • Accounting
    • Invoicing
    • Expenses
    • Spreadsheet (BI)
    • Documents
    • Sign
    Sales
    • CRM
    • Sales
    • POS Shop
    • POS Restaurant
    • Subscriptions
    • Rental
    Websites
    • Website Builder
    • eCommerce
    • Blog
    • Forum
    • Live Chat
    • eLearning
    Supply Chain
    • Inventory
    • Manufacturing
    • PLM
    • Purchase
    • Maintenance
    • Quality
    Human Resources
    • Employees
    • Recruitment
    • Time Off
    • Appraisals
    • Referrals
    • Fleet
    Marketing
    • Social Marketing
    • Email Marketing
    • SMS Marketing
    • Events
    • Marketing Automation
    • Surveys
    Services
    • Project
    • Timesheets
    • Field Service
    • Helpdesk
    • Planning
    • Appointments
    Productivity
    • Discuss
    • Approvals
    • IoT
    • VoIP
    • Knowledge
    • WhatsApp
    Third party apps Odoo Studio Odoo Cloud Platform
  • Industries
    Retail
    • Book Store
    • Clothing Store
    • Furniture Store
    • Grocery Store
    • Hardware Store
    • Toy Store
    Food & Hospitality
    • Bar and Pub
    • Restaurant
    • Fast Food
    • Guest House
    • Beverage Distributor
    • Hotel
    Real Estate
    • Real Estate Agency
    • Architecture Firm
    • Construction
    • Estate Management
    • Gardening
    • Property Owner Association
    Consulting
    • Accounting Firm
    • Odoo Partner
    • Marketing Agency
    • Law firm
    • Talent Acquisition
    • Audit & Certification
    Manufacturing
    • Textile
    • Metal
    • Furnitures
    • Food
    • Brewery
    • Corporate Gifts
    Health & Fitness
    • Sports Club
    • Eyewear Store
    • Fitness Center
    • Wellness Practitioners
    • Pharmacy
    • Hair Salon
    Trades
    • Handyman
    • IT Hardware & Support
    • Solar Energy Systems
    • Shoe Maker
    • Cleaning Services
    • HVAC Services
    Others
    • Nonprofit Organization
    • Environmental Agency
    • Billboard Rental
    • Photography
    • Bike Leasing
    • Software Reseller
    Browse all Industries
  • Community
    Learn
    • Tutorials
    • Documentation
    • Certifications
    • Training
    • Blog
    • Podcast
    Empower Education
    • Education Program
    • Scale Up! Business Game
    • Visit Odoo
    Get the Software
    • Download
    • Compare Editions
    • Releases
    Collaborate
    • Github
    • Forum
    • Events
    • Translations
    • Become a Partner
    • Services for Partners
    • Register your Accounting Firm
    Get Services
    • Find a Partner
    • Find an Accountant
    • Meet an advisor
    • Implementation Services
    • Customer References
    • Support
    • Upgrades
    Github Youtube Twitter Linkedin Instagram Facebook Spotify
    +1 (650) 691-3277
    Get a demo
  • Pricing
  • Help

Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:

  • CRM
  • e-Commerce
  • Accounting
  • Inventory
  • PoS
  • Project
  • MRP
All apps
You need to be registered to interact with the community.
All Posts People Badges
Tags (View all)
odoo accounting v14 pos v15
About this forum
You need to be registered to interact with the community.
All Posts People Badges
Tags (View all)
odoo accounting v14 pos v15
About this forum
Help

Odoo 12e broke while editing website: "could not load template Template: web_editor.summernote" 500 error

Subscribe

Get notified when there's activity on this post

This question has been flagged
webenterpriseodoo12
1 Reply
7175 Views
Avatar
Russ Schneider

Odoo 12 Enterprise on Linux Ubuntu 18.04

While editing/building the website I received the following 500 error and cannot get the install back up and running.  As far as I can tell, web_editor.summernote is in the view directory of web_editor and all looks good.

Things to consider:

  1. I'm using a theme called theme_impacto.  Was working for a long time while I was building the website.

  2. The 500 error came immediately after clicking "Upgrade" button on Event module in website apps.

  3. Another user was running a mass_mailing campaign that also used the web_editor to create the mailer.

  4. I tried ./odoo-bin -u all

  5. I tried reloading the theme files.

None
Traceback (most recent call last):
File "/opt/odoo/odoo/odoo/tools/cache.py", line 88, in lookup
r = d[key]
File "/opt/odoo/odoo/odoo/tools/func.py", line 69, in wrapper
return func(self, *args, **kwargs)
File "/opt/odoo/odoo/odoo/tools/lru.py", line 44, in __getitem__
a = self.d[obj].me
KeyError: ('ir.qweb', <function IrQWeb._get_asset_nodes at 0x7f933f3bfc80>, 'web_editor.summernote', 'en_US', True, False, False, False, (1,)) During handling of the above exception, another exception occurred: Traceback (most recent call last):
File "/opt/odoo/odoo/odoo/tools/cache.py", line 88, in lookup
r = d[key]
File "/opt/odoo/odoo/odoo/tools/func.py", line 69, in wrapper
return func(self, *args, **kwargs)
File "/opt/odoo/odoo/odoo/tools/lru.py", line 44, in __getitem__
a = self.d[obj].me
KeyError: ('ir.qweb', <function IrQWeb._get_asset_content at 0x7f933f3bfe18>, 'web_editor.summernote', 'en_US', (1,)) During handling of the above exception, another exception occurred: Traceback (most recent call last):
File "/opt/odoo/odoo/odoo/tools/cache.py", line 88, in lookup
r = d[key]
File "/opt/odoo/odoo/odoo/tools/func.py", line 69, in wrapper
return func(self, *args, **kwargs)
File "/opt/odoo/odoo/odoo/tools/lru.py", line 44, in __getitem__
a = self.d[obj].me
KeyError: ('ir.qweb', <function IrQWeb.compile at 0x7f933f3bf730>, 'web_editor.summernote', ('en_US', False, None, False, False, 1)) During handling of the above exception, another exception occurred: Traceback (most recent call last):
File "/opt/odoo/odoo/odoo/tools/cache.py", line 88, in lookup
r = d[key]
File "/opt/odoo/odoo/odoo/tools/func.py", line 69, in wrapper
return func(self, *args, **kwargs)
File "/opt/odoo/odoo/odoo/tools/lru.py", line 44, in __getitem__
a = self.d[obj].me
KeyError: ('ir.ui.view', <function View.get_view_id at 0x7f932f1fbd90>, 2, 'web_editor.summernote', (1,)) During handling of the above exception, another exception occurred: Traceback (most recent call last):
File "/opt/odoo/odoo/odoo/addons/base/models/qweb.py", line 370, in get_template
document = options.get('load', self.load)(template, options)
File "/opt/odoo/odoo/odoo/addons/base/models/ir_qweb.py", line 122, in load
template = env['ir.ui.view'].read_template(name)
File "/opt/odoo/odoo/odoo/addons/base/models/ir_ui_view.py", line 1170, in read_template
return self._read_template(self.get_view_id(xml_id))
File "<decorator-gen-202>", line 2, in get_view_id
File "/opt/odoo/odoo/odoo/tools/cache.py", line 93, in lookup
value = d[key] = self.method(*args, **kwargs)
File "/opt/odoo/odoo/addons/website/models/ir_ui_view.py", line 226, in get_view_id
raise ValueError('View %r in website %r not found' % (xml_id, self._context['website_id']))
ValueError: View 'web_editor.summernote' in website 1 not found load could not load template
Template: web_editor.summernote



0
Avatar
Discard
Avatar
Russ Schneider
Author Best Answer

Well I was able to fix this.  Somehow when updating website_event, a line in the ir_ui_view table was overwritten.  What was id = 204 (web_editor.summernote) was overwritten by a website_event view.  

I had to go back to a previous sql dump and find the row that was overwritten and re update the line in the table with the web_editor.summernote view.

Then I uninstalled website_event, the custom theme, restarted odoo, then re-installed.

0
Avatar
Discard
Enjoying the discussion? Don't just read, join in!

Create an account today to enjoy exclusive features and engage with our awesome community!

Sign up
Related Posts Replies Views Activity
Two Reports, One Template Sale order Report [Odoo 12 Enterprise] Solved
enterprise odoo12
Avatar
Avatar
1
Nov 19
4346
TypeError: Cannot set properties of null (setting 'textContent') on my portal when using custom modules
web enterprise 18.0
Avatar
Avatar
1
Jun 25
1853
Settings Dashboard in Odoo12
enterprise url odoo12
Avatar
Avatar
Avatar
2
Aug 23
2757
how to receive notifications when my odoo website is closed?
web notifications odoo12
Avatar
0
Oct 21
2759
how can i make multi barcodes for one product and search on these barcodes on POS odoo v12 ??
enterprise odoo12 odoo12.0
Avatar
0
Feb 21
3612
Community
  • Tutorials
  • Documentation
  • Forum
Open Source
  • Download
  • Github
  • Runbot
  • Translations
Services
  • Odoo.sh Hosting
  • Support
  • Upgrade
  • Custom Developments
  • Education
  • Find an Accountant
  • Find a Partner
  • Become a Partner
About us
  • Our company
  • Brand Assets
  • Contact us
  • Jobs
  • Events
  • Podcast
  • Blog
  • Customers
  • Legal • Privacy
  • Security
الْعَرَبيّة Català 简体中文 繁體中文 (台灣) Čeština Dansk Nederlands English Suomi Français Deutsch हिंदी Bahasa Indonesia Italiano 日本語 한국어 (KR) Lietuvių kalba Język polski Português (BR) română русский язык Slovenský jazyk slovenščina Español (América Latina) Español ภาษาไทย Türkçe українська Tiếng Việt

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc.

Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Website made with

Odoo Experience on YouTube

1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.

Live support on Youtube
Watch now