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Live Chat error (internal server)

Analyze chile
on 9/10/13, 2:56 AM 2,418 views


im getting this error when trying to set up the live chat module... any ideas?

{"message": "OpenERP Server Error", "code": 200, "data": {"debug": "Traceback (most recent call last):\n File \"/home/odoo/src/web/saas-1/addons/web/http.py\", line 304, in dispatch\n r = method(self, **self.params)\n File \"/home/odoo/src/addons/saas-1/im_livechat/im_livechat.py\", line 65, in web_page\n script = req.session.model('im_livechat.channel').read(channel, [\"script\"])[\"script\"]\n File \"/home/odoo/src/web/saas-1/addons/web/session.py\", line 40, in __getattr__\n self.session.assert_valid()\n File \"/home/odoo/src/web/saas-1/addons/web/session.py\", line 114, in assert_valid\n raise AuthenticationError(\"Authentication failure\")\nAuthenticationError: Authentication failure\n", "message": "Authentication failure", "name": "openerp.addons.web.session.AuthenticationError", "arguments": ["Authentication failure"]}}

Analyze chile
On 9/11/13, 9:35 PM

Just to clarify, is when I try to set up the support char for my website

Hy, is your problem solved?

Mind & Go, Mind And Go
on 5/1/15, 6:56 AM
Jeniffer Maben
On 9/25/13, 5:35 AM

You should contact to chat vendor for any error. If you would like to add Live2Support live chat module on your website, just be relax. A technical team of Live2Support will add chat module on your website. You can ask for help 24/7.

Do you know actually where should I ask???

Analyze chile
on 9/27/13, 12:17 PM

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Asked: 9/10/13, 2:56 AM
Seen: 2418 times
Last updated: 3/16/15, 8:10 AM