Odoo is the world's easiest all-in-one management software. It includes hundreds of business apps:
CRM | e-Commerce | Accounting | Inventory | PoS | Project management | MRP | etc.
Both my outgoing and incoming servers have been tested and pasted the connection test.
But when i send an email from the messaging in the crm, i do not get an error and the message is never received on the other end. I tried to look for a log but couldn't find one.
Anyone have any ideas on next steps I could try to troubleshoot this?
- Check your alias domain at:
Settings -> Configuration-General -> Settings: Alias Domain = your-domain.tld
It should be the same as the outgoing server uses as smtp.your-domain.tld
- Check the scheduler settings. The Scheduled Action "Email Queue Manager" will send it. It runs every hour, by default.
At: Settings -> Technical -> Scheduler -> Scheduled Actions -> Email Queue Manager
you can edit that.
There are different things, you need to check.
1) Email Server Configuration: You need to check this first. But you have done it already as per your post.
2) Email status in Setting/mails menu you need to check whether the email status is shown as delivered or failed. That is the log for you.
Based on the email status, Check the following
1) If it is not delivered for anybody:
a) Check the email id of the customer b) Check the email server configuration and restrictions in proxy or gateway.
2) If not delivered for some people:
a) Check the email id and try to send it from other email clients(outlook) b) b) Check the email server configuration and restrictions in proxy or gateway.
Hope it helps.
We have almost the same problem: the emails are delivered only to a part of our customers, all the rest is never delivered. And this behavior never changes, because someone who gets an email once, will always get emails and those who do not get an email, will never get one
We tried also to send emails to our own email addresses and the same problem appeared: some of us get the emails, other never get them! Also we exchanged our email addresses, in order to find out what causes the problems. The email address of the "faulty partner" has been switched to a "proper working" partner. After this exchange the "proper working" partner does not get the emails anymore. So it is definitively the email address that is causing this problem. It is obvious that all settings in Odoo have been checked several times, over and over again, but no wrong setting there. So, what can we do more?
Many thanks for your help!
Check the email template defined in the Settings->Technical->Email->Templates and make sure the configuration is correct. You can edit this section and the edit will not be reverted when server restarts as email templates are defined in the data tag with an attribute noupdate="1". Your problem will be in retrieving values for the fields in email template. If possible provide your email templates's xml code.
About This Community
This platform is for beginners and experts willing to share their Odoo knowledge. It's not a forum to discuss ideas, but a knowledge base of questions and their answers.Register
Odoo Training Center
Access to our E-learning platform and experience all Odoo Apps through learning videos, exercises and Quizz.Test it now
|Asked: 7/11/13, 8:13 AM|
|Seen: 12902 times|
|Last updated: 8/2/17, 10:31 AM|