Hi,
There are different things, you need to check.
1) Email Server Configuration:
You need to check this first. But you have done it already as per your post.
2) Email status in Setting/mails menu
you need to check whether the email status is shown as delivered or failed. That is the log for you.
Based on the email status, Check the following
1) If it is not delivered for anybody:
a) Check the email id of the customer
b) Check the email server configuration and restrictions in proxy or gateway.
2) If not delivered for some people:
a) Check the email id and try to send it from other email clients(outlook)
b) b) Check the email server configuration and restrictions in proxy or gateway.
Hope it helps.
thanks
make sure that all email settings are correct and match the administrator and domain alias.
I have similar problem. The email is not delivered from openerp to the customer. But It does when we send it through outlook. What could be the problem.? is the mail sent from openerp considered as spam? Note: The problem is not for all customers though. But for some customers, The email is not delivered. I think that we need to check their email server configuration, gateway and proxy configurations to troubleshoot. If it is for all customer, We can easily fix it. It is either the email server configuration in openerp is not correct or the email id of the customer is not correct or not active
I have the same problem too. My mail is well configured, and I use for testing the same mail address, but the mail is send or not depending on the partner. If it is a company, the mail is never received, and if it is a contact, the mail is received.
I found what have caused the mail to not been sent, it's not that the partner is a company or contact, but it's the option "receive messages by email" on the partner page.